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Another "Your system is at risk"


ZePet
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Dear MBAR folks,

upon rebooting, I encountered the same problem another user has reported HERE. I run Win 7 x64. Just to make sure, I include the zip archives that 1PW had requested from the other user.

I have not followed the instructions he was given, of course. Other computer, other approach... I would yet appreciate a tip what to do, even if it's a simple "do what was suggested in the other post".

Have a great day!

logs.zip

Malwarebytes Anti-Ransomware.zip

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Hello ZePet:

Thank you for including the archived logs.  Rather than a simple re-install of MBARW Beta6, please consider a clean install of MBARW Beta6:

1. Close all open user applications followed by a conventional Windows based uninstall of Malwarebytes Anti-Ransomware through the Windows system Control Panel.
2. If MBARW Beta was uninstalled successfully, the following directories will have been deleted from a typical Windows 7SP1 x64 system:

                         C:\Program Files\Malwarebytes\
                         C:\ProgramData\Malwarebytes Anti-Ransomware\
                         C:\ProgramData\MBAMService\

3. If any of the above directories remain, please delete them manually.  If necessary, any remaining/uninstalled directory must be deleted in the Windows Safe mode.
4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in through an Administrator's account. <===IMPORTANT!
5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the MBARW Introduction topic.
6. Right-click the saved MBARW_Setup.exe file and left-click RunAsAdmin.jpg  Run as administrator from the context menu and continue.
7. Upon a successful installation, please restart the computer in a conventional manner to the Windows Normal boot mode.

Please reply to your topic with the status of your reported issue.  Thank you for beta testing MBARW and your valued feedback.

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Thank you for the quick reply. I will un- and reinstall as explained by you.

A question out of technical curiosity: Why do I have to use the admin account for th ereinstall? Is the issue I had caused by the limited rights of a normal user account?

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Program Installations have to be performed with administrative privileges because limited users do not have write access to C:\Program Files nor C:\Program Files (x86), for one reason.  Additionally, some registry keys are not editable without admin level privileges either.

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Update:

I have all folders named in German, After uninstalling, I still had a full MBAR folder in C:\Programme\ and in the C:\ProgramData folder, deleting the Malwarebytes subfolder would have meant deleting the Malwarebytes Anti-Malware subfolder in that one as well. I am not certain I should do that and request further advice.

Thank you.

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Hello ZePet:

I hope no confusion exists between the Malwarebytes Anti-Rootkit Beta program (MBAR Beta), and the Malwarebytes Anti-Ransomware Beta (MBARW Beta) test platform.  Also, by default, Malwarebytes Anti-Malware (MBAM) is installed in C:\Program Files (x86)\  (%ProgramFiles(x86)%).

If the above requested uninstall was successful, then only the following sub-directories have been deleted:

                         C:\Program Files\Malwarebytes\
                         C:\ProgramData\Malwarebytes Anti-Ransomware\
                         C:\ProgramData\MBAMService\

On some systems, users insist on leaving or placing the C:\ProgramData\ (%ProgramData%) directory in Microsoft's default hidden state, and that personal preference is honored here.

Thank you.

 

 

 

Edited by 1PW
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Hmm. Well, I had other subfolders in C:\Program Files\Malwarebytes\ that were not Anti-Ransomware. And yes, thank you for pointing it out, but I indeed meant the Anti-Ransomware Beta and not Anti-Rootkit.
In any case: as of today, here is my last update: the reinstall works flawlessly again. Thank you for your help!

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