Scan failed. Code 8

[teRian]

malwarebytes failed 8 code.txt

[teRian]

I uninstalled the program and then re.installed it.  I opted for the 2 weeks free.  Ran scan.  Got in pop up window that scan failed.  Code 8.  What?  lol

[Firefox]

Hello and Welcome to Malwarebytes

Sorry your having some issues with scanning, most often than not a clean re-install will solve many issues.

Let's try this first....

1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
2. If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs(the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
3. NOTE: More info about v2.2.1 HERE; User Guide ONLINE; User Guide PDF; FAQ: Common Questions, Issues, and their Solutions
   

Please let us know how it goes.

Thank You,

Firefox

[teRian]

Many thanks FireFox!  I did what you told me to and everything is functioning perfectly!  I'm very grateful to you.  Old grandma

[Firefox]

14 hours ago, teRian said:

Many thanks FireFox!  I did what you told me to and everything is functioning perfectly!  I'm very grateful to you.  Old grandma

You are quite welcome, glad your issue was resolved, easy peasy... Have a great day... "grandma"

[teRian]

Well twice now I've removed MBAM ........followed your directions firefox.  Got a scan or two out of it and then the failed scan code 8 comes up again.  I went to do your part II of problem solving.....like #2.  Downloaded that and went to use it and a pop up said this was not commerically used and all kinds of warnings not to use it.  What the heck?  I'm frustrated.

 

please advise.  I got one scan after the last replacement and it found 3 PUP's and deleted them.  Then today.  failed.  Any other suggestions that won't bring on warning pop ups?

Spoiler

 

 

[Firefox]

In order to be able to assist you, you will have to post the requested logs that were mentioned in post #3 above so that we can review them and see if we can tell what may be going on....