Jump to content
devadip

false positive (with qihoo 360 total security)

Recommended Posts

Hello
I use MB Anti-Ransomware for some time.
Today, he blocked a "malware.Ransom.Agent.Generic" when my anti virus (Qihoo 360 total security) ended a quick scan. as I think is a false positive, I registered on the forum and I tried to follow your method of reporting a false positive.
I turn off the anti-Ransomware protection and wanted to restore the file, but he said to me: "the restore operation couldn't be Performed due to an error please visit the beta forum to request assistance.".
and here I am. I said that I have reinstalled my anti virus which was a little (a lot) blocked.
but everything is back to normal
PS: English translation was done with Google translation

merci

Share this post


Link to post
Share on other sites

Hello devadip and :welcome:

Please carefully read the locked and pinned topic in this sub-forum, How to report a False Positive and for developer analysis, kindly attach the 3 requested .zip archives to your next reply in this thread.

If an exclusion has not already been entered, a temporary exclusion entry might then be made available to prevent a re-occurrence for your individual system.

Thank you for beta testing MBARW and your feedback.

https://translate.google.com/#en/fr/

Edited by 1PW

Share this post


Link to post
Share on other sites

Hello
I disable MB Anti-Ransomware but when I want to restore "the file" MBAR said: ". the restore operation couldn't be Performed due to an error please visit the beta forum to request help"
therefore, I can not sent you
do you have an idea?

 

salut
j'ai désactiver MB Anti-Ransomware mais quand je veux restaurer "le fichier", MBAR me dit: "the restore operation couldn't be Performed due to an error please visit the beta forum to request assistance."
donc, je n'arrive pas à vous l'envoyer
avez-vous une idée?

Share this post


Link to post
Share on other sites

Hello devadip:

Please create the following zipped archives for MBARW developer team analysis:

Create a .zip archive of the directory C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\
Create another .zip archive of the directory C:\ProgramData\Malwarebytes\MBAMService\logs\

Please attach the above zipped archives to your next reply.  Thank you for beta testing MBARW and your valuable feedback.

Share this post


Link to post
Share on other sites

Reference: https://www.virustotal.com/en/file/8F46F6256F6DC4E31688DC133589F416F195E8CD8EFE3D8C462606A1DE74BC52/analysis/ Signed

Hello devedip:

Available data strongly suggests a false positive and, if it has not already been done, you may wish to make the following temporary full pathname file entry in MBARW GUI Dashboard -> Exclusions:

                      C:\Program Files (x86)\360\Total Security\QHSafeMain.exe

At any time, a MBARW development team member, QA team member or Staffer may request the above temporary exclusion be altered/removed.

Thank you for beta testing MBARW and your valuable feedback.

Share this post


Link to post
Share on other sites

Thank you devadip.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.