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Hello,

I am evaluating MBAE and MBAM for a larger purchase for an entire company. On my PC running Win7 Enterprise 64-bit, LANdesk with KasperskyAV, IE11 crashes 8/10 times I open it. If I stop the MBAE software, IE11 runs fine. MBAE is version 1.08.1.1189.

Below is the debug info from IE11.

Problem signature:

  • Problem Event Name: APPCRASH
  • Application Name: iexplore.exe
  • Application Version: 11.0.9600.18283
  • Application Timestamp: 56fc5ac7
  • Fault Module Name: StackHash_b254
  • Fault Module Version: 0.0.0.0
  • Fault Module Timestamp: 00000000
  • Exception Code: c0000005
  • Exception Offset: 0000000002620000
  • OS Version: 6.1.7601.2.1.0.256.48
  • Locale ID: 1033
  • Additional Information 1: b254
  • Additional Information 2: b254dabfee844388da1e4a1eba6e682d
  • Additional Information 3: 1ae6
  • Additional Information 4: 1ae657fb41b0ff741b26d4a2ca573327

Please advise.

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  • Staff

Welcome to the forum @Global_IT.

That's not normal. There's probably some software that is causing a conflict with MBAE. Can you please post your MBAE and FRST logs? Instructions can be found in the "readme first" link in my signature.

 

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