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This topic is for  member Jaco only.
If you are not Jaco and have a similar issue, do NOT post here;  start your own topic

 

:welcome: Jaco.

I will be guiding you as we go forward.  I do need to see other diagnostic information from this system, so that I can see about pinning down the source of this issue.

I would like to ask that you always attach any report or file I ask for, from time to time.  Always be sure to give me enough detail so that I can know what the situation is.

I am understanding that your pc has BSOD issues.

How old is the pc ?  and is it fully up-to-date with BIOS and other updates from the hardware manufacturer?

 

I also need a set of diagnostic reports from this system.

Type msinfo32 in Start then press Enter. File | Save on opened screen.

Upload the saved file

 

In addition,  

I do need to see additional diagnostic information from this system.
Please read the following and in your next reply ATTACH the 3 requested report files - Diagnostic Logs
(the three files should be CheckResults.txt, FRST.txt and Addition.txt)

Please always attach reports, as we go along.

Thank You,

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Before we get going further, I would strongly urge you to Uninstall AVG PC TuneUp.

You can press and hold the Windows-key + tap R key to get the RUN option.
then type in
 
appwiz.cpl

and tap Enter. Locate  AVG PC TuneUp in the list.  Click the line to select it. Then select Uninstall.
Be sure it finishes the uninstall.

Then RESTART Windows !

 

I would highly recommend some trust setting adjustments for BitDefender and our program as well.
Generally speaking one needs to set BitDefender to trust the program components of our Malwarebytes.  
 
How to configure *Bitdefender*  to exclude Malwarebytes files -
Step 1. Open *Bitdefender*
Step 2. Click on "Modules"  near the bottom of the window so that you see a white screen
Step 3. You should see a Protection tab with  white background

Step 4. click on the "Trusted applications" line in black, on the left side
Step 5. You should see a new window BitDefender Trusted Applications

Step 6. Click "Add" button (blue color)
Use the navigation tree to get to the C drive and its sub-folders

Step 7. Click on the + sign on the line Windows C drive

Step 8. Navigate to 'C:\Program Files (x86)\Malwarebytes Anti-Malware' , select desired folder and click "OK"

You will need to select each EXE file - one by one

C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamdor.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe

Step 9. Make sure that the option "Both" is checked and select "Add"

Do also the same for C:\Program Files (x86)\Malwarebytes Anti-Exploit

Step 10. Click "OK"
 
 
How to add your Bitdefender  folder to Malwarebytes "Malware Exclusions" list -
Step 1. Open the Malwarebytes application
Step 2. Click on "Settings"
Step 3. Click "Malware Exclusions" in the left column
Step 4. Click on "Add Folder"
Step 5. Navigate to 'C:\Program Files\Bitdefender\Bitdefender 2016'
Step 6. Click once on "C:\Program Files\Bitdefender\Bitdefender 2016" folder to highlight it
Step 7. Click on "Select Folder"

also do the same for the folder  C:\Program Files\Bitdefender Agent

Step 8. Close Malwarebytes
Step 9. Reboot your computer <--Very Important!

 

Edited by Maurice Naggar
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Here is something I should point out;  and ask  about.  The FRST reports show these running processes
(ASUS) C:\Program Files (x86)\ASUS\GPU Tweak\GPUTweak.exe
(ASUS) C:\Program Files (x86)\ASUS\GPU Tweak\Monitor.exe

as well as another driver by the name of Iomap / IOMap64.sys

That is somewhat confusing since the Msinfo32 report indicated the systemboard is by MSI.

Have you installed some kind of "accelerator" type programs ?   for the hardware or for your video card ?

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1 hour ago, jaco said:

OK I'll try these hints... However, why do you urge to uninstall PC TUne up ?

PC TuneUp is a really unwated / un-needed "snake oil"-medicine type.

Plus also, it has added these bunch of junk into your system

IFEO\cc_loadingpage.exe: [Debugger] "C:\Program Files (x86)\AVG\AVG PC TuneUp\TUAutoReactivator64.exe"
IFEO\edgeinspect.exe: [Debugger] "C:\Program Files (x86)\AVG\AVG PC TuneUp\TUAutoReactivator64.exe"
IFEO\effectextractor.exe: [Debugger] "C:\Program Files (x86)\AVG\AVG PC TuneUp\TUAutoReactivator64.exe"
IFEO\isoviewer10.exe: [Debugger] "C:\Program Files (x86)\AVG\AVG PC TuneUp\TUAutoReactivator64.exe"
IFEO\mobiletrans.exe: [Debugger] "C:\Program Files (x86)\AVG\AVG PC TuneUp\TUAutoReactivator64.exe"
IFEO\pdvdlp.exe: [Debugger] "C:\Program Files (x86)\AVG\AVG PC TuneUp\TUAutoReactivator64.exe"
IFEO\power2go10.exe: [Debugger] "C:\Program Files (x86)\AVG\AVG PC TuneUp\TUAutoReactivator64.exe"
IFEO\power2goexpress10.exe: [Debugger] "C:\Program Files (x86)\AVG\AVG PC TuneUp\TUAutoReactivator64.exe"
IFEO\powerdvd.exe: [Debugger] "C:\Program Files (x86)\AVG\AVG PC TuneUp\TUAutoReactivator64.exe"
IFEO\unins000.exe: [Debugger] "C:\Program Files (x86)\AVG\AVG PC TuneUp\TUAutoReactivator64.exe"
IFEO\virtualdrive10.exe: [Debugger] "C:\Program Files (x86)\AVG\AVG PC TuneUp\TUAutoReactivator64.exe"

 

I am encouraging you to get this "thing" un-installed.   and REBOOT your computer after.

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Hi,   Its been a good while and I have not heard back from you.

I am currently doing some of my own testing on one of my machines with a mix of BitDefender Total Security 2016 and Premium Malwarebytes Anti-Malware.
I think it may be worthwhile to give these following adjustments a try.  A quick and early special test looks promising.

Start the BitDefender Total Security program.  Look on the main screen. Down on the bottom, click the Modules line.


Next, look on the Protections tab.  Then click on the Antivirus line (setting).

 

At the top section, listed as On-Access scanning, yours should be set to NORMAL.   Please verify that.

Then, look down the screen to the block marked Active Threat Control.
click and set it to PERMISSIVE.

Then you can close the screen.

Then you may start Malwarebytes Anti-Malware.  and turn back on the Malicious Website protection.
Click Settings. Adavanced settings.   check the box "Enable Malicious website protection".

Click the Detection and protection button on the left.  Be sure the line for Malicious website protection is set to Enabled.

Then you can close the window.

Give this a try and let me know how it goes over the next 24 hours.
Thank you for your consideration and patience.

BD4.png

BD1.png

Edited by Maurice Naggar
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