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Error cancel the yearly subscription


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Hello everyone,

I purchased today the Malware-Bytes Anti-Malware Premium and I saw that it's not a normal buy but it's more like a subscription.. So I bought it to try it for only 1 year and after buying the product I got with all the informations and stuff and at the end there is a link that gives me the option to cancel the subscription so that it's not going the purchase the license in 1 year again, but I got an error by doing that..

 

and after I get this error message:

 

Quote

 

File not found

The page that you requested cannot be found on this server. This might have the following reasons:

  • The link you are using is not valid anymore or wrong.
  • You have not entered the URL correctly.
  • The page does not exist anymore.

If you have gotten to this page over a certain URL, please inform the owner over the page that offered this link so that he can update his page.

 

Just look at the screenshots..

If someone could help me just give me a solution,

Thanks,

Zumo

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Hi zumo :)

It looks like the FAQ to cancel the subscription is either outdated, or the link you are trying to access is discontinued, but wasn't removed from the subscription process. Here's the three methods you can use to cancel your subscription.

https://support.malwarebytes.org/customer/portal/articles/1835301-how-do-i-cancel-automatic-renewal-for-malwarebytes-anti-malware-premium-?b_id=6438

I expect a Staff member to have more information on this, sit tight! 

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