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IP blocking specific to one user account

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I am running MBAM Premium on Windows 10 Home.

On  March 29, MBAM logged the following:

   <record severity="debug" vendor="Trojan.Injector" LoggingEventType="0" datetime="2016-03-29T09:04:34.272474-04:00" source="Protection" type="Detection" username="Jen" systemname="HP-2009" last_modified_tag="17a213e7-39c6-4a9d-aeab-87d650095260" subtype="Malware Protection" action="Quarantine" filename="C:\ProgramData\querc-1\querc-6.exe" hash="8cfb098494056dc91bba73a6d1318b75" malwaretype="File" message=""></record>

Shortly thereafter, this user account became unable to access the Bank of America website.  Each attempt to reach the site via Chrome results in:

   <record severity="debug" LoggingEventType="0" direction="Outbound" datetime="2016-03-29T09:25:42.797213-04:00" domain="" source="Protection" ip="" type="Detection" port="52485" username="SYSTEM" process="C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" systemname="HP-2009" last_modified_tag="96796cca-7147-4edd-a2d3-bf99c72d6d00" subtype="Malicious Website Protection" malwaretype="IP"></record>

Curiously, all of the other three user accounts on this machine have no problem accessing the BoA website.

Also curiously, I installed MBAE free trial just this weekend (April 9), and the user account with the issue was subsequently unable to open Chrome at all.  The other user accounts - no problem.  Upon browsing the MBAE forums regarding the inability to open Chrome, I can state that we are not using Trusteer Rapport.  Following some recommendations provided in the MBAE forum, I disabled OS bypass ROP protection for Chrome, and Advanced Memory / Malicious Return Address for Chrome.  This enabled the user to open Chrome.  However, still getting the MBAM outbound block on when trying to access the Bank of America website.

I've run weekly scheduled, and periodic ad-hoc MBAM scans, with no detections found.

Tonight, in addition to the above, I've started getting MBAM blocked IP messages on ALL user accounts, for IP  


Farbar logs attached.



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  • Root Admin

Hello and :welcome:

Sorry for the delay. The computer has a proxy set on one of the cloudfront servers. Did you set that on purpose for some reason? Generally speaking one should not be blocking or setting a proxy to other systems.

Please read the following and post back the logs when ready and we'll see about getting you cleaned up.

Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed please print out these instructions.

  • Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
  • If the log is too large then you can use attachments by clicking on the More Reply Options button.
  • Please enable your system to show hidden files: How to see hidden files in Windows
  • Make sure you're subscribed to this topic:
  • Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly
  • Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive
  • Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you.
  • The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue.
  • You can check here if you're not sure if your computer is 32-bit or 64-bit
  • Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners.
  • When we are done, I'll give you instructions on how to cleanup all the tools and logs
  • Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.
  • Your topic will be closed if you haven't replied within 3 days
  • (If I have not responded within 24 hours, please send me a Private Message as a reminder)

RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes
so that your normal security software can then run and clean your computer of infections.
When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies
that stop us from using certain tools. When finished it will display a log file that shows the processes that were
terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot
your computer as any malware processes that are configured to start automatically will just be started again.
Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.

Link 1 | Link 2

  • On Windows XP double-click on the Rkill desktop icon to run the tool.
  • On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.

Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.
  • Make sure that at least the first two check boxes are selected.
  • Click on OK
  • Then click on YES to create the folder.
  • Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

Please run a Threat Scan with MBAM. If you're unable to run or complete the scan as shown below please see the following:
MBAM Clean Removal Process 2x
When reinstalling the program please try the latest version.

Right click and choose "Run as administrator" to open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
Open up Malwarebytes > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.
Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.


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No worries regarding the delay - I appreciate the service!

I don't recall setting up a cloudfront proxy intentionally, although the etc\hosts file was updated a couple of years ago and not since, and my computer's suspect behavior only started within the past few weeks.  None the less, I will follow your guidance regarding removing that host entry.  Even if it was set up for a reason back then, I definitely have no use for it now.


MBAM Threat Scan log:

Malwarebytes Anti-Malware

Scan Date: 4/17/2016
Scan Time: 9:13 AM
Administrator: Yes

Malware Database: v2016.04.17.03
Rootkit Database: v2016.04.09.01
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Enabled

OS: Windows 10
CPU: x64
File System: NTFS
User: Admin

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 693225
Time Elapsed: 1 hr, 54 min, 55 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)



For what it's worth, here's the Rkill log:

Rkill 2.8.4 by Lawrence Abrams (Grinler)
Copyright 2008-2016 BleepingComputer.com
More Information about Rkill can be found at this link:

Program started at: 04/17/2016 09:03:00 AM in x64 mode.
Windows Version: Windows 10 Home 

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * No issues found.

Checking Windows Service Integrity: 

 * tunnel [Missing Service]

Searching for Missing Digital Signatures: 

 * No issues found.

Checking HOSTS File: 

 * HOSTS file entries found:            d3oxij66pru1i3.cloudfront.net

Program finished at: 04/17/2016 09:06:10 AM
Execution time: 0 hours(s), 3 minute(s), and 9 seconds(s)

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  • Root Admin

Sorry about that. Your topic did not show up as unread for me.


Please go ahead and run through the following steps and post back the logs when ready.

Please download Junkware Removal Tool to your desktop.

  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus

Lets clean out any adware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista / Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.


Please go here to run the online antivirus scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Click Scan
  • Wait for the scan to finish
  • If any threats were found, click the 'List of found threats' , then click Export to text file....
  • Save it to your desktop, then please copy and paste that log as a reply to this topic.

Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.
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  • Root Admin

Sorry for the delay.


Please go into Control Panel, Add/Remove and uninstall ALL versions of Java and then run the following.
Please download JavaRa-1.16 and save it to your computer.

  • Double click to open the zip file and then select all and choose Copy.
  • Create a new folder on your Desktop named RemoveJava and paste the files into this new folder.
  • Quit all browsers and other running applications.
  • Right-click on JavaRa.exe in RemoveJava folder and choose Run as administrator to start the program.
  • From the drop-down menu, choose English and click on Select.
  • JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
  • Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
  • A logfile will pop up. Please save it to a convenient location and post it in your next reply.

Please Run TFC by OldTimer to clear temporary files:

  • Download TFC from here and save it to your desktop.
  • http://oldtimer.geekstogo.com/TFC.exe
  • Close any open programs and Internet browsers.
  • Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose "Run as administrator") and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.
  • Please be patient as clearing out temp files may take a while.
  • Once it completes you may be prompted to restart your computer, please do so.
  • Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.
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Contents of JavaRa.log:


JavaRa 1.16 Removal Log.
Report follows after line.
The JavaRa removal process was started on Tue Apr 26 19:05:26 2016

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-ABCDEFFDCBA}. The error returned was 124.
There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0001-ABCDEFFDCBA}. The error returned was 124.
There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0002-ABCDEFFDCBA}. The error returned was 124.
There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0003-ABCDEFFDCBA}. The error returned was 124.
There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0004-ABCDEFFDCBA}. The error returned was 124.
There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0005-ABCDEFFDCBA}. The error returned was 124.
There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0006-ABCDEFFDCBA}. The error returned was 124.
There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0007-ABCDEFFDCBA}. The error returned was 124.
There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0008-ABCDEFFDCBA}. The error returned was 124.
There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0009-ABCDEFFDCBA}. The error returned was 124.
There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0010-ABCDEFFDCBA}. The error returned was 124.
There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0011-ABCDEFFDCBA}. The error returned was 124.
There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0012-ABCDEFFDCBA}. The error returned was 124.
There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0013-ABCDEFFDCBA}. The error returned was 124.
There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0014-ABCDEFFDCBA}. The error returned was 124.
There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0015-ABCDEFFDCBA}. The error returned was 124.
There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0016-ABCDEFFDCBA}. The error returned was 124.
There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0017-ABCDEFFDCBA}. The error returned was 124.
There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0018-ABCDEFFDCBA}. The error returned was 124.
There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0019-ABCDEFFDCBA}. The error returned was 124.
There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0020-ABCDEFFDCBA}. The error returned was 124.
There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0021-ABCDEFFDCBA}. The error returned was 124.
There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0022-ABCDEFFDCBA}. The error returned was 124.
Found and removed: Software\JavaSoft\Java Update
Found and removed: SOFTWARE\Classes\CLSID\{08B0E5C0-4FCB-11CF-AAA5-00401C608501}
Found and removed: SOFTWARE\Classes\CLSID\{5852F5ED-8BF4-11D4-A245-0080C6F74284}
Found and removed: SOFTWARE\Classes\CLSID\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}
Found and removed: SOFTWARE\Classes\CLSID\{DBC80044-A445-435b-BC74-9C25C1C588A9}
Found and removed: SOFTWARE\Classes\Interface\{5852F5EC-8BF4-11D4-A245-0080C6F74284}
Found and removed: SOFTWARE\Classes\MIME\Database\Content Type\application/java-deployment-toolkit
Found and removed: SOFTWARE\Classes\TypeLib\{5852F5E0-8BF4-11D4-A245-0080C6F74284}
Found and removed: SOFTWARE\Classes\JavaWebStart.isInstalled
Found and removed: SOFTWARE\Classes\JavaWebStart.isInstalled.
Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects
Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{4A03706F-666A-4037-7777-5F2748764D10}
Found and removed: SOFTWARE\JreMetrics
Found and removed: SOFTWARE\Classes\JavaPlugin.10512
Finished reporting.


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In addition to the RemoveJava log in the post above, please note that when I ran TFC, after closing all running apps and clicking the start button, I immediately got the following screen and had to reboot.  So, I don't think it ran successfully.


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  • Root Admin

Are you still getting any IP blocks now?

Also if you look at the Additons.txt log you'll see that your Event Logs are registering a few errors with services and or applications that you may want to research and see if you can get fixed. We do have a General PC forum where they may be able to assist you with that as well if  you like.




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Yes, on one user account, when trying to access Bank of America.com, I am still getting a blank screen in the browser (Chrome), and a MBAM block notification:

Detection, 4/26/2016 9:57 PM, SYSTEM, HP-2009, Protection, Malicious Website Protection, IP,, 53353, Outbound, C:\Program Files (x86)\Google\Chrome\Application\chrome.exe, 

Yet, the website works on other user accounts.

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  • Root Admin

Okay, please login under that account and reset the browsers.


Please visit each of the following sites and lets reset all of your browsers back to defaults to prevent unexpected issues.
If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in.

Internet Explorer
How to reset Internet Explorer settings

Click on Help / Troubleshooting Information then click on the Reset Firefox button.

Start by disabling Sync
How To Delete Your Google Chrome Browser Sync Data
Chrome - Reset browser settings
If that fails then Uninstall Google Chrome and do not reinstall until sure the system is clean.



Edited by AdvancedSetup
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The user account in question does not sign in to Google when using Chrome, so sync is not active.  I have not yet reset the Chrome browser settings, because the following seemed more pressing:

When attempting to open IE and Firefox in this user account, the I get the attached MBAE messages, preventing the browsers from opening at all.  (I installed MBAE a little over two weeks ago.) For what it's worth, this user account uses Chrome exclusively for browsing, which is why this had not been noticed previously.




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  • Root Admin

Seems odd since this is the latest Windows 10 and not XP or Vista. Please run a new FRST scan under this account and make sure to place a check mark on the Addition.txt check box and attach back both new logs.

I'll have someone form the MBAE Team take a look here and get their input on this.


What version of MBAE is this?



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Sorry for the delay, for some reason I did not receive notification of updates to this thread for the past two messages you added.

I have MBAE version installed.  

Interestingly, over the weekend, I cleared the "your trial has expired" message by clicking on the option to revert to the free version (which only blocks browsers from attack).  And now, the "problem" user account is able to access the Bank of America website in Chrome -- no more MBAM "malicious website" block message, no more blank page.

I am still prevented from opening IE11, Firefox, and Edge under this account (but not other user accounts) -still getting the red message boxes I posted previously.

Attached are the FRST and Addition logs from a fresh, this time run under the afflicted user account.

I can't attach the MBAE log because I can't find where that file is located - it's not in the Program Files folder for MBAE, and I can't find it in the AppData folder by user, either.  If you can direct me to the log file, I'll be happy to upload it.  I can tell you that the only message I get on the 'Logs' tab of the app is:

"An exploit code has been blocked in Microsoft Edge (and add-ons)." 

"An exploit code has been blocked in Internet Explorer (and add-ons)." 

"An exploit code has been blocked in Mozilla Firefox (and add-ons)." 




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Even worse, actually.  Now, on the impacted user account, I cannot open ANY web browsers after upgrading to 1196.  All of them get blocked with the same error message as reported previously.  

I am going to uninstall MBAE so that this user account can web-browse.

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Update -- even though I am now able to access the Bank of America website from the impacted user account, apparently that's not a good thing.  

After logging in to the BofA website today under that user account, I got a call from BofA that there was "virus-related activity" detected by them, so it appears that even though MBAM is no longer blocking malicious activity when attempting to access that site, there is still definitely something wrong on this computer.  

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  • Root Admin

It could be that there was just a bad timing on the reporting vs real time.

Please log onto the specific user account in question and then run the AdwCleaner and MBAM on that account and post back the new logs.



Please download the following scanner from Kaspersky and save it to your computer: TDSSkiller

Then watch the following video on how to use the tool and make sure to temporarily disable your security applications before running TDSSkiller.

PC Winvids - How to run Kaspersky TDSSKiller

If any infection is found please make sure to choose SKIP and post back the log in case of a False Positive detection.

Once the tool has completed scanning make sure to re-enable your other security applications.

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  • Root Admin

Odd that ESET and MBAM would not pick those items up that Defender showed.

TDSSkiller found no rootkit either - which I did not expect it to find.

Please restart the computer one more time and then run FRST again and make sure you place a check mark on the Addition check box and attach both new logs on your next reply.




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