Jump to content

Problem to activate MBAM


Recommended Posts

Hi all

I have a problem to activate MBAM on my new computer. I know that before it is necessary to stop the activation on the old computer, but it's impossible because this one is dead and MBAM does not accept my license key. Is there a solution when this occur ?

Thank you.

Link to post
Share on other sites

Hi: @JPL
 
The most efficient way to resolve activation issues is to contact the Help Desk. :)
 

  • If you already have a ticket at the Help Desk, please try to be patient. The Help Desk is busy, and they are also assisting users with technical support and malware cleanup cases.
    • Please do not open multiple tickets there -- doing so will slow down the process and could delay their response to you.

  • If you do NOT already have a ticket at the Help Desk, you may open one HERE.
    • Please provide the Help Desk with as much of the following information as possible (but do NOT post this sensitive information here in this forum):
      • Name of purchaser
      • Email address of purchaser
      • Date of purchase
      • cleverbridge reference number (or details about the seller, if it was NOT the Malwarebytes online store)
      • MBAM license ID and Key information
      • Screen shots of any error messages or other dialogs





  • Either way, please be sure to check your spam and junk mail folders, to verify that the emails from the Support team did not land there by mistake.


In the interim, you may wish to perform a CLEAN REINSTALL of MBAM -- the setup wizard will offer a 14-day Trial with the full, premium features, while you sort out the licensing issues. (1 Trial per PC per MBAM program version)

Alternatively, you can also send an email to support@malwarebytes.org to get help.

Link to post
Share on other sites

21 minutes ago, JPL said:

Thank you.

Yes I have opened a ticket as soon as I discovered the problem but I have no reply in spite of the fact that the trial period is over.

When (date) did you open the ticket? Please be sure to check your spam and junk mail folders, to verify that the emails from the Support team did not land there by mistake.

Link to post
Share on other sites

JPL,

 

Please send me a PRIVATE MESSAGE with your name and the email address you used when you opened the ticket and I will look into it.  To send that message, hover your mouse over my avatar, select MESSAGE and start typing.  If you get to it soon, I'll be able to walk over before anybody goes home.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.