Jump to content
Due to inclement weather in Southwest Florida, our Clearwater support team is offline. Our other offices are available to assist you, however their responses may be delayed. We appreciate your patience and understanding during this time. ×

No internet connection whatsoever after latest update


Recommended Posts

I'm having a similar problem to this user,

https://forums.malwarebytes.org/topic/180684-no-internet-connection-after-update-to-malwarebytes-2211043/

 

although i don't have any miniapplications to check their connectivity. So what happened: after the latest mbam update (which appeared to carry as usual) I have lost any Internet connectivity.

Now on windows control panel's "Network and sharing center" I see <<The dependency service or group failed to start>> . I'm still connected to the router's network though . Unfortunately, I have no useful system restore point

I have already run several diagnostics tests suggested in similar posts in this subforum. Here are my logs:

 

FRST.txt

Addition.txt

MTB.txt

FSS.txt

_Windows_Repair_Log.txt

Link to post
Share on other sites

Hello and welcome to Malwarebytes,

Please be aware the following P2P/Piracy Warning is a standard opening reply made here at Malwarebytes, we make no accusations but do make you aware of Forum Protocol....

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good...


Next,

I do not see Malwarebytes in the installed programs list, have you removed Malwarebytes?

Type the following in the search box services.msc tap enter >  Scroll to "Network Store Interface Service" What is the status and start up type of that service...

Thank you,

Kevin....

 

 

Link to post
Share on other sites

Hi Kevin!

Indeed, I had malwarebytes removed using malwarebytes clean uninstall tool. In the meantime, I reinstalled it and ran a scan + rootkit scan that delivered a clean result.

Service status of "Network Store interface service" is stopped, and startup type is automatic. I tried to manually start it and I get the following:

<< Windows could not start the Network Store Interface Service service on Local Computer.

Error 1079: The account specified for this service is different from the account specified for other services running in the same process. >>

 

Link to post
Share on other sites

Please download Farbar Recovery Scan Tool from here:

http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

save it to a USB flash drive. Ensure to get the correct version for your system, 32 bit or 64 bit

Download and also save to same Flash drive the attached file fixlist.txt (end of reply)

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Plug the flash drive into the infected PC.

If you are using Windows 8 or 10 consult How to use the Windows 8 or 10 System Recovery Environment Command Prompt Here: http://www.howtogeek.com/126016/three-ways-to-access-the-windows-8-boot-options-menu/ to enter System Recovery Command prompt.
 
  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst64 or e:\frst depending on your version. Press Enter Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Fix button.
  • It will make a log (Fixlog.txt) on the flash drive. Please copy and paste it to your reply.

This will reset the registry to the date and time contained in the fixlist, re-boot to normal mode and check the connection....

fixlist.txt

Link to post
Share on other sites

I'm having an itch to try this is one

http://answers.microsoft.com/en-us/windows/forum/windows_vista-performance/error-1079-the-account-specified-for-this-service/d0f13130-f166-4524-a88e-9338963352a9?auth=1

but I hesitate to proceed without a system restore in place. In turn, when I try to make a restore point, I am faced with yet another service-related error

I suspect something went wrong about permissions/autostart (?) of many windows services after that latest update. Running a chkdsk ATM, hoping I can create at least a restore point through a safe boot

Link to post
Share on other sites

Create a reg back up with the following tool:

Please download tweaking.com_registry_backup_setup.exe

Download and save it to your desktop.

Double click on the "...setup.exe" program and install the program. Let the install use the default installation. An excellent and easy to follow tutorial is available Here by Gary R of Malware Removal. I recommend that you print of those instructions for future reference....

Once the program is installed...

  •   Double click the Tweaking.com Registry Backup icon ... on your Desktop to open the program.
  •   It should open with the Backup Registry tab selected and all file options checked. Check any that are not already checked.
  •   Click on Backup Now to create a backup of your Registry.
  •   You'll see "Waiting for Volume Shadow Copy snapshot..." this may take a few moments, just be patient.
  •   When completed you should see a message saying something like ... Successful ??/?? Registry Files Backed Up ... ?? is total number of files, both numbers should match.
  •   Close and exit the program.

Make sure to d/l portable version to run on sick PC...

 

 

 

Link to post
Share on other sites

  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.