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Protection stops and won't restart


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I installed the previous version that appeared to run perfect. Last week the app displayed a message that an upgrade was available so I applied it. Since then, MB Anti-Ransomware intermittently says the protection has stopped. It will not restart after clicking Fix Now or Start protection. The first time it happened, I uninstalled it, preformed a clean reboot and reinstalled it. That worked for a few days and this morning it has stopped working again.

I've followed the same directions that you have provided to others with this problem by zipping the two folders and attaching the zip files.

Please advise on the next step. I think installing the previous version may be the proper direction until n updated version is available.



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Hello tonytis:

The archives you sent would suggest a recent unknown difficulty with a MBARW Beta6 driver.  Please consider a clean re-install of MBARW Beta6:

1. Close all open Windows applications followed by a conventional Windows based uninstall of Malwarebytes Anti-Ransomware.
2. If MBARW Beta was uninstalled successfully, the following directories will have been deleted from a typical Windows 7 x64 system:

                                                 C:\Program Files\Malwarebytes\
                                                 C:\ProgramData\Malwarebytes Anti-Ransomware\

3. If any of the above directories remain, please delete them manually. If necessary, any remaining/uninstalled directory may be deleted in the Windows 7 Safe mode.
4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in through an Administrator's account. <===IMPORTANT!
5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the MBARW Introduction topic.
6. Right-click the MBARW_Setup.exe file and left-click RunAsAdmin.jpg Run as administrator from the context menu.
7. Upon a successful installation, please restart the computer in a conventional manner to the Windows Normal boot mode.

Please reply to your topic with the status of your reported issue.  Thank you for beta testing MBARW and your valued feedback.

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