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Unable to open malwarebytes


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Hi,

I took my laptop to a repair shop last week because it was not booting up, and after determining that one of the RAM slots was compromised, I was also told that some malware was found on my device. Rather than pay $200 to remove it at the shop, I took my laptop home and attempted to open and run Malwarebytes. I was unable to open the program and have tried running every version of Chameleon to no avail. The command prompt reads "unable to start the scan." 

Not sure how to proceed. Any help would be greatly appreciated!

Thank you for your time! 

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Sorry for the double post -  I forgot to attach the FRST files in the previous post and didn't want to comment with the attachments in case I would be mistaken for already having been helped. Below is the problem:

------

Hi,

I took my laptop to a repair shop last week because it was not booting up, and after determining that one of the RAM slots was compromised, I was also told that some malware was found on my device. Rather than pay $200 to remove it at the shop, I took my laptop home and attempted to open and run Malwarebytes. I was unable to open the program and have tried running every version of Chameleon to no avail. The command prompt reads "unable to start the scan." 

Not sure how to proceed. Any help would be greatly appreciated!

Thank you for your time! 

FRST.txt

Addition.txt

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Hello and :welcome:

 

[IMG] Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.
 

  • Right-click on [IMG] icon and select [IMG] Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
    Code:
    createsrpoint;
    autoclean;
    emptyclsid;
    emptyalltemp;
    ipconfig /flushdns >>"%temp%\log.txt";b
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)


Upload it in your next reply.



[IMG] Uninstall outdated Malwarebytes' Anti-Malware

Please download MBAM-clean and save it to your desktop.
 

  • Right-click on mbam-clean.exe icon and select [IMG] Run as Administrator to start the tool.
  • It will ask you to reboot the machine - please do so.


After that follow my next instructions to download & install the newset MBAM version.



[IMG] Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

  • Install the progam and select update.
  • Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
  • In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware.
  • Click the Scan tab, choose Threat Scan is checked and click Start Scan.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the Scan Log.
  • At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

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  • 2 weeks later...
  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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