can't get premium to activate

[atcjpn]

My old hard drive died, bought new one and reloaded win 7, installed Malware bytes and tried to activate using my ID and Key, got message: error code 403 the usage level has exceeded

max volume allowed. there is a problem with your license key and we are unable to activate your license, check your license key and try entering your key again. I typed it and pasted it also, still the same thing. I could use some help please.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

[daledoc1]

6 minutes ago, atcjpn said:

My old hard drive died, bought new one and reloaded win 7, installed Malware bytes and tried to activate using my ID and Key, got message: error code 403 the usage level has exceeded

 

Hello and welcome:

Unfortunately, the only folks who can help with that particular error code are the Support folks at the help desk.
We here at the forum do not have access to the necessary information to resolve such an error.

• If you already have a ticket at the Help Desk, please try to be patient.  The Help Desk is busy, and they are also assisting users with technical support and malware cleanup cases.
  • Please do not open multiple tickets there -- doing so will slow down the process and could delay their response to you.
  
   
• If you do NOT already have a ticket at the Help Desk, you may open one HERE.
  • Please provide the Help Desk with as much of the following information as possible (but do NOT post this sensitive information here in this forum):
    • Name of purchaser
    • Email address of purchaser
    • Date of purchase
    • cleverbridge reference number (or details about the seller, if it was NOT malwarebytes online store)
    • MBAM license ID and Key information
    • Screen shots of any error messages or other dialogs
    
     
  
   

 

• Either way, please be sure to check your spam and junk mail folders, to verify that the emails from the Support team did not land there by mistake.

 
In the interim, you may wish to perform a CLEAN REINSTALL of MBAM -- the setup wizard will offer a 14-day Trial with the full, premium features, while you sort out the licensing issues.  (1 Trial per PC per MBAM program version)
 
Thanks for your patience and understanding,