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System Fully Protected --- Anti Ransomware disabled


TW

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As reported before ... and instructed to start a new thread ... this morning my Anti-Ransomware notified me of the need to install a new beta.

After I installed the BETA 09.15.416, and the system restarted, the opening Anti-Ransomware window said "Your System is Fully Protected"  and then under it, stated "Anti-Ransomware Protection is disabled."

As you instructed someone reporting the same error, I'm attaching two zipped files ... and will uninstall and reinstall program.

 

 

MBAMSERVICE.zip

Malwarebytes Anti-Ransomware.zip

mbarwind.zip

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Good deal, thanks for reporting back.

For future reference, If that happens again, can you try simply performing a shutdown and letting it sit for a few (~30) seconds and then powering the machine back on  *yes, after the first automatic restart, restart it again)?

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Hello TW:

At the first observation of a MBARW Beta irregularity, please create the following zipped archives for developer team analysis:

Create a zip archive of the directory C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\
Create another zip archive of the directory C:\ProgramData\Malwarebytes\MBAMService\logs\

Please attach the above zipped archives to your next reply.

Thank you for beta testing MBARW and your valued feedback.

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Hi TW, 

The same thing happened to me. I did not think of uninstalling MBAR. I just downloaded a new Setup file and ran it.

Everything is fine now. I wish I had read your post first. We got there by different methods but both are running fine now.

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Hello davidmg:

If you experience any future irregularities with MBARW Betas, the QA and developer teams highly appreciate data that only individualized dumps, screen grabs, logs, etc. may possess.

You could be advised exactly what is important to these teams when you post here while the condition may still be present.

Thank you for your consideration.

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Prior to yesterday, I never had any errors with this program, which has been installed for 1 to 2 weeks.    Windows Programs info tells me it was installed yesterday, rather than on its original installation date.  So the latest automatically updated version must have a bug.

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Hi wittier,

The people running this forum will ask you to start a new topic for just your problem. They also want you to :

Please create the following zipped archives for developer team analysis:

Create a zip archive of the directory C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\
Create another zip archive of the directory C:\ProgramData\Malwarebytes\MBAMService\logs\

Please attach the above zipped archives to your next reply and then do a conventional Windows uninstall & reinstall of Beta5, MBARW 0.9.14.361 and include the status of the system's issue in your next reply.
 

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Hello @wittier and :welcome:

It is disappointing to read your testing system is having MBARW Beta issues but each computer is unique. Problems that seem "the same" frequently are not.

The same is true for solutions. Solutions may often need to be individualized for your unique testing system.

It is less confusing for everyone if a "One Member Per Topic" policy is adhered to instead of posting to the topic of another member.

Development Team Members, Staffers and helpers will be able to more easily provide both you, and the OP/Topic Starter, with individualized assistance.

Please start a NEW, and SEPARATE topic by left-clicking this >>Start New Topic<< link now.

Thank you always for your patience and understanding.

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