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Malwarebytes and Chameleon don't work - failed to start the scan


AnaB
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Hi!

I've been suffering with some malware that opens ads on the web browser (ad block is not working anymore) and don't let me download some softwares, like antivirus, including Malwarebytes, and my windows Firewall is constantly deactivating. I had to download Malwarebytes from other computer and copy here, but it didn't open. So I tried to use the Chameleon, but this is what happens:

MBAM-Chameleon ver. 3.1.29.0
Press any key to continue
Installing Driver...
Protected Path: C:\Users\hehe_\Desktop\mbam-chameleon-3.1.29.0\Chameleon\Windows\
...Done!
Trying to start Malwarebytes Anti-Malware, please wait...
...Done!

Updating MBAM...


Response from update:
Failed to start the update.
Killing known malicious processes, please wait...

Mbam-killer Timeout set to 1800 seconds.
Mbam-killer is scanning - Press C to cancel...
3033: C:\ProgramData\System32\Download                                                                               ...205130: C:\Users\hehe_\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_pstatic.bestpriceninja.com_0.lo.209211: C:\Users\hehe_\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_hdapp1008-a.akamaihd.net_0.loc.210520: C:\Windows\Temp\zdengine.log                                                                                   .213770: HKLM\SOFTWARE\WOW6432NODE\omniboxesSoftware                                                                    .216943: HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\XBOX|ImagePath                                                          .221038: HKU\S-1-5-21-2225122007-2866054802-3030607489-1001\SOFTWARE\SIMPLEFILES                                        .288840: C:\Users\hehe_\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\VOPackage\Configure.lnk                   .296801: C:\Users\hehe_\AppData\Roaming\SimpleFiles                                                                     .299109: HKU\S-1-5-21-2225122007-2866054802-3030607489-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\MAIN|Start Page        .Mbam-killer scan is complete.
Mbam-killer is exiting.

Trying to start a scan - please wait...

Failed to start the scan
Removing protection driver...
...Done!
Press any key to continue

 

Can someone help please!!! I don't know what to do!
 

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  • Staff

Hello and :welcome:

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version. 

 

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.

    [IMG]
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
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  • Staff

[IMG] Fix with Farbar Recovery Scan Tool
 

[IMG] This fix was created for this user for use on that particular machine. [IMG]
[IMG] Running it on another one may cause damage and render the system unstable. [IMG]


Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!
 

  • Right-click on [IMG] icon and select [IMG] Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.


Please attach it to your reply.

fixlist.txt

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  • Staff

Okay, let's make one more check:

 

[IMG] Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

  • Right-click on [IMG] icon and select [IMG] Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition.txt option is checked.

    [IMG]
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please attach report into your next reply.

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  • Staff

[IMG] Fix with Farbar Recovery Scan Tool
 

[IMG] This fix was created for this user for use on that particular machine. [IMG]
[IMG] Running it on another one may cause damage and render the system unstable. [IMG]


Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!
 

  • Right-click on [IMG] icon and select [IMG] Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.


Please attach it to your reply.

 

 

When you finish with the fix, you'll find Upload.zip folder on your Desktop. Please upload it in your next answer.

fixlist.txt

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  • Staff

Can you now try to run MalwareBytes scan?

 

[IMG] Scan with Malwarebytes' Anti-Malware

Please re-run [IMG] Malwarebytes' Anti-Malware.
 

  • First of all, select update.
  • Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.
  • In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware.
  • Click the Scan tab, choose Threat Scan is checked and click Start Scan.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the newest Scan Log.
  • At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

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  • 2 weeks later...
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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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