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removing malware from my smartphone


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I have recently bought an O+ phone and installed it Malwarebytes mobile and it detected two malware:

Android/Trojan.Andup.e/system/priv-app/SysCore_AD_OverSea_ad_ibd_001_20150212_V7.2.4_001.apk which displays as Android System version 7.2.4

Android/PUP.Riskware.Batmob.me/system/app/Lovelyfonts/lovelyfonts_huaquin_noicon_4.apk

Malwarebytes mobile can't delete it and I'm not sure what to do at this point. I can disable it thought, but not removed. Would it be removed when the phone is reformatted?

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Hi Rayne,

This has become a big problem with cheaper priced Devices coming from China, they come preinstalled with malicious apps and the apps cannot be removed using Android's uninstaller.
 
These apps on your device should not be trusted, there are a few things you can do.
 
- Disable the app – Can be done via Android Settings -> Apps -> bad app -> Force stop/disable
        This will prevent the app and any associated services from running.
 
- Root your device and uninstall the malicious apps. Usually reserved for advanced users, please do at your own risk.
 
- Install different, trusted, ROM to replace infected one. Usually reserved for advanced users, please do at your won risk.
 
- Return device where purchased.
 
I wish there were more options but where Android's openness and built in security collide; openness, anyone can flash a device with a custom ROM, security, you can't uninatll system apps.
 
Regards,
 
-Armando

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  • 1 year later...
On 31/03/2016 at 5:03 AM, a_Mbam said:

Hi Rayne,

This has become a big problem with cheaper priced Devices coming from China, they come preinstalled with malicious apps and the apps cannot be removed using Android's uninstaller.
 
These apps on your device should not be trusted, there are a few things you can do.
 
- Disable the app – Can be done via Android Settings -> Apps -> bad app -> Force stop/disable
        This will prevent the app and any associated services from running.
 
- Root your device and uninstall the malicious apps. Usually reserved for advanced users, please do at your own risk.
 
- Install different, trusted, ROM to replace infected one. Usually reserved for advanced users, please do at your won risk.
 
- Return device where purchased.
 
I wish there were more options but where Android's openness and built in security collide; openness, anyone can flash a device with a custom ROM, security, you can't uninatll system apps.
 
Regards,
 
-Armando

I have the same problem with a malware Android app, I'm unable to install it and when I force stop it, it comes back on as soon as I turn my phone on. Any ideas what I can do about this,??

 

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