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MBARW turned itself off and I can't start protection anymore


triMaKa

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Hi,

Since yesterday I can't start Anti-Ransomware anymore, clicking "Start Protection" or "Fix now" there is no reaction. Reinstalling and deleting the remaining folder for four times doesn't help.

I fear there is a context to the yesterday's update of Malwarebytes Anti-Malware Home (free) 2.2.1.1043, which I use as a second opinion scanner (on a Windows 10 64-bit system).

Here are the zips (logs2 is before the last reinstall), my folder C:\ProgrammData\Malwarebytes\Malwarebytes Anti Ransomware is empty, so I couldn't create an archive.

Thanks in advance

logs.zip

logs2.zip

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Hello triMaKa:

The fact that the other directory was empty may be due in part to no actual full functionality the first time. A Beta6 version was released about four hours ago and you may wish to consider a clean install using the updated version. MBAM 2.1.1.1043 is fully compatible with MBARW Beta so that is ruled out.

If a conventional Windows restart to the Normal boot mode has/does not resolve(d) the reported issue, please consider a clean re-install of MBARW Beta:

1. Close all open Windows applications followed by a conventional Windows based uninstall of Malwarebytes Anti-Ransomware.
2. If MBARW Beta was uninstalled successfully, the following directories will have been deleted from a typical Windows 64-bit system:

C:\Program Files\Malwarebytes\
C:\ProgramData\Malwarebytes Anti-Ransomware\
C:\ProgramData\MBAMService\

3. If any of the above directories remain, please delete them manually. If necessary, any remaining/uninstalled directory may be deleted in the Windows Safe mode.
4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in through an Administrator's account. <===IMPORTANT!
5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the MBARW Introduction topic.
6. Right-click the MBARW_Setup.exe file and left-click RunAsAdmin.jpgRun as administrator from the context menu.
7. Upon a successful installation, please restart the computer in a conventional manner to the Windows Normal boot mode.

Please reply to your topic with the status of your reported issue.

Thank you for beta testing MBARW and your valued feedback.

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