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malicious website protection disabled


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Unable to enable malicious website protection after two rounds of using mbam-clean and uninstall with reboots after each -- as instructed -- ie, disabling account, disabling self protection, etc... only difference is now I get notification that "Protection 
Disabled" with "Fix Now" button that does nothing...on my Dashboard when I click on Enable for Malicious Website Protection it lasts only a fraction of a second -- the frowny face turns smily just for that amount of time and reverts. Is this a new thing? Other questions along these lines seem to have been resolved by reboot or clean reinstall...thanks for any insight..protection log attached as text, showing my attempts to change, and overall log -- pretty minimal since the latest reinsall a few hours ago --Tim

protection-log-2016-03-26.txt

mbam-log-2016-03-26 (17-41-29).txt

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daledoc1 -- after looking at the CheckResults log, I saw that TermServices should not be disabled -- I found a reply from you to somebody else on the same issue, used CMD to change it as directed, and it seems fine now. Thanks! 

These are the directions I followed for future people who find this

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Hi Tim,   Your pc has Norton Internet Security.  Lets start next by making some "trust setting" adjustments in it.   Use the How-to's in attached document as a guide.   Restart your computer after finishing that.   Then start our program.  Check visually on the Dashboard & report on the new status.

Thanks.

Norton_exclusion_instructions.txt

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Hi, Maurice.

Thanks, for getting back to this while I was AFK.

What about the fact that BFE is not running?

Quote

 

Potential issues:
==============================

BFE
======================
Type:                   32
State:                  1 (The service is not running.) (State is stopped)
WIN32_EXIT_CODE:        1077
SERVICE_EXIT_CODE:      0
CHECKPOINT:             0
WAIT_HINT:              0

 

There's also a GP restriction on IE.

Signs of malware damage?

Just curious,

 

 

 

 

 

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Wow, I haven't used Norton in many years but maybe it was on the machine as bloatware when I bought it as refurbished about five years ago. I uninstalled it. Did you see any evidence it was loaded and active? If so I never realized that or used it to scan anything. It's gone now -- Complete Uninstall- same problem -- should I try again on restoring Terminal Services now? Thanks!

Wow, I haven't used Norton in many years but maybe it was on the machine as bloatware when I bought it as refurbished about five years ago. I uninstalled it. Did you see any evidence it was loaded and active? If so I never realized that or used it to scan anything. It's gone now -- Complete Uninstall- same problem -- should I try again on restoring Terminal Services now? Thanks!

(tried daledoc1's method  sc config termservice start= demand  as administrator and got SUCCESS but problem persists

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following daledoc1's lead I went to Services/Base Filtering Engine, set it from Disabled to Automatic (is that right?) then set termservice to 'demand' again as above (don't know if that was necessary) and then was able to turn on Malicious Website Protection. Rebooted and still looks good. Crossing my fingers. Thanks! Would you like to see new logs? 

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