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Hello! My problem is that when I first started malwarebytes 1.38 it displayed the error: error loading database. Line: #80816. (0). The second I started it , it started with no problems. Then I registered myself and entered the license key. Then I updated. When it downloaded the updated, it was n't able to install it. It displayed the error: error loading database. Line: #80816. (0). And it closed. After I've been trying to start it, but it displays the error every time I try to start it. But the weird thing is that everytime I start it, the error displays, though there is a different number at the end everytime. Like let's say I try to start it once and the error displays like this: error loading database. Line: #80816. (0). So the last number would different everytime I try to start malwarebytes but the rest of the message stays same. So the next I started malwarebytes the messgae was:error loading database. Line: #74186. (0). And the third time it was: error loading database. Line: #70092. (0). So you see error is always the same butt that last number is different everytime the error displays when I try to open malwarebytes. I've already tried the method of uninstalling then restarting, then using mbam-clean.exe application then restarting again and reinstalling malwarebytes. But it doesn't work. I have task scheduler enabled and the depended services enabled as well. It's probably not a virus because I removed all of them. Here is the HijackThis log:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 20:24:43, on 23/06/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Avira\AntiVir Desktop\avguard.exe

C:\Program Files\Avira\AntiVir Desktop\sched.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Internet Explorer\IEXPLORE.EXE

C:\Program Files\Internet Explorer\IEXPLORE.EXE

C:\WINDOWS\system32\NOTEPAD.EXE

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

O2 - BHO: XML module - {500BCA15-57A7-4eaf-8143-8C619470B13D} - C:\WINDOWS\system32\msxml71.dll (file missing)

O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\Microsoft Office\OFFICE11\EXCEL.EXE/3000

O8 - Extra context menu item: Save Page As PDF ... - file://C:\Program Files\Nitro PDF\PDF Download\nitroweb.htm

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\Microsoft Office\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {AD9E6088-E00B-42f9-9F0C-8480525D234E} - C:\WINDOWS\system32\shdocvw.dll

O9 - Extra 'Tools' menuitem: PDF Download - Options - {AD9E6088-E00B-42f9-9F0C-8480525D234E} - C:\WINDOWS\system32\shdocvw.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)

O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1236726220163

O17 - HKLM\System\CCS\Services\Tcpip\..\{A6515777-8B0A-4553-90F6-82279789289D}: NameServer = 208.67.222.222,208.67.220.220

O17 - HKLM\System\CS1\Services\Tcpip\..\{A6515777-8B0A-4553-90F6-82279789289D}: NameServer = 208.67.222.222,208.67.220.220

O23 - Service: Avira Firewall (AntiVirFirewallService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avfwsvc.exe

O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe

O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe

O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software - C:\WINDOWS\System32\TuneUpDefragService.exe

--

End of file - 4421 bytes

Dell optiplex GX1

operating system: windows xp professional sp3

memory: 320mb

Internet explorer 8

malwarebytes antimalware 1.38

intel pentium 3 processor- 448mhz

hard drive: 12.7gb

ANY HELP WOULD BE GREATLY APPRECIATED!

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  • Disconnect from the internet and disable all active protection so your security program drivers will not conflict with gmer's driver
  • Double-click Gmer.exe to run the program.
  • When the program opens, click the "Rootkit" Tab
  • On the right-side, check all the items to be scanned, but leave "Show All" unchecked
  • Select all drives that are connected to your system to be scanned
  • Click the Scan button
  • When the scan is finished, click Copy to save the scan log to the Windows clipboard
  • Open Notepad or a similar text editor
  • Paste the clipboard contents into a text file by clicking Edit | Paste or Ctl V
  • Save the gmer scan log and post it in your next reply.
  • Close Gmer
  • Open a command prompt (Start | run |type cmd and hit Enter)
    • Type or paste the following to unload the gmer driver:
    • net stop gmer
    • Hit Enter
    • Exit the command prompt.

    [*]Re-enable all active protection.

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