Jump to content
Due to inclement weather in Southwest Florida, our Clearwater support team is offline. Our other offices are available to assist you, however their responses may be delayed. We appreciate your patience and understanding during this time. ×

2nd Free trial after Program update?


Recommended Posts

Hi there. Yesterday I checked Malwarebytes and it said that there was an program update. I clicked on it and afterwards, a similiar process to when I first installed Malware bytes two months ago repeated including choosing language. Afterwards I also found that I had the Premium free trial for the next 14 days now for the 2nd time even though it had expired two months ago? Is this a bug?

Link to post
Share on other sites

Welcome to Malwarebytes forum!  I believe the Free Trial is good for 14 days! See the info on Trail: https://www.malwarebytes.org/trial/  You get a 14 day Trail of the Premium version only.  Let me know if I answered your question.  

Free trial terms

For 14 days, Malwarebytes will keep malware from infecting your computer for free. After that, we've still got your back.

https://www.malwarebytes.org/trial/

Link to post
Share on other sites

20 minutes ago, zelthos said:

Hi there. Yesterday I checked Malwarebytes and it said that there was an program update. I clicked on it and afterwards, a similiar process to when I first installed Malware bytes two months ago repeated including choosing language. Afterwards I also found that I had the Premium free trial for the next 14 days now for the 2nd time even though it had expired two months ago? Is this a bug?

Hi, @zelthos

The current policy for MBAM Consumer is one Trial per PC per program version.

So, if you just upgraded from 2.2.0 to 2.2.1, it is normal that you would be offered the Trial again because of the program upgrade.

HTH,

Link to post
Share on other sites

Actually, DaleDoc answers the issue quite nicely.  Neither the installer, nor the actual trial page linked to, mentions the OPs exact problem.  having already used a Trial period, and without uninstalling, installed a new version over the existing expired trial period, the trial period reset itself.

Thanks, @daledoc1

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.