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jocurls
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Hi, I'm new to the forum and a rookie that decided to join the beta test (likely a mistake). Quarantined crashplan at risk notification and am trying to restore the file. Instructions say to disable protection and then follow further steps. Am currently unable to 'stop protection'. Does this button actually work in MWBAR? Any suggestions? I believe I cannot restore the program until I can stop protection.

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Thanks for your response, but that's the issue I encountered while trying to follow the instructions for how to report a false positive - I clicked on 'stop protection' and nothing happens. Hence this is the issue I'm reporting. Can you help with that?

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Hello jocurls:

Then, please try to create the following archives for developer team analysis:

Create a ZIP archive of the directory C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\
Create another ZIP archive of the directory C:\ProgramData\Malwarebytes\MBAMService\logs\

Please attach the above zipped archives to your next reply.

Thank you for beta testing MBARW and your valued feedback.

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