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Tonight I received the update notice, went ahead and ran it, and found that MBAM would not update the database. It gave the "unable to access the update server" message after waiting for what seemed like 10 minutes. I checked this forum and found instructions to completely remove MBAM and reinstall it. Still unable to update. When I tried to enter my lifetime ID and KEY I received a message box telling me: "You must be connected to the internet to activate your Malwarebytes Anti-Malware Premium license. Please ensure that you are connected and try again."

I'm posting on this forum, so I'm connected to the internet. The previous version connected without problems and without proxy settings.

I added Windows Firewall inbound and outbound rules to allow the 6 executables in the C:\Program Files(X86)\Malwarebytes Anti-Malware\ full access, but this didn't help. Rebooted...

Have some ports changed that would need me to change my router configuration - Linksys WRT320N? Right now it is set to defaults.

What once worked well is now busted. Please help.

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Hi, and :welcome: , @sturgeon

Sorry to hear you are having issues.
Each computer is unique.
Problems that sound "the same" most often are not.
The same is true for solutions.
They most often need to be individualized.

It is less confusing for everyone if we try to stick to "one user per topic".
Please start a NEW, SEPARATE topic using the Start New Topic button. (where we can help you in your own topic)

The staff and experts will be able to more easily provide both you and the OP with individual help to get you both up and running.

Thanks for your patience and understanding,


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I looked in Services and cannot find any entries related to MBAM. Nothing has started - it isn't in the list to start manually or automatically.

I don't know the names of services running under the previous version of MBAM, but I assume they were running because it was working as it should.

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Not saying your infected, but you have other services failing as well, more diagnostics will have to be done but can't be done in this section of the forum so please follow the instructions below to get one on one help. 

We are not permitted to work on possible malware-related issues here in this section of the forum.
Such work is conducted in a special forum area reserved for that purpose, or at the help desk.

So, for expert assistance, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.

It explains the options for free, expert help -->>AND<<-- the suggested, preliminary steps to expedite the process.
A malware analyst will assist you with looking into your issue.

Thank you

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