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Installed Malware to get rid of Windows Pc Cleaner and now I have limited connectivity to internet or no connection at all.


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Hello and :welcome:

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.

    x5o4gh.png
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

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I will need one more check before we start fixing.

 

[IMG] FRST search

Once again we shall use FRST for additional checks. Re-run FRST/FRST64 by double-clicking:

  • Copy dnsapi.dll into the Search: field in FRST then click the Search Files button.
  • FRST will search your computer for files and when finished it will produce a log Search.txt in the same directory the tool is run.
  • Please attach it to your reply.

 

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[IMG] Fix with Farbar Recovery Scan Tool
 

[IMG] This fix was created for this user for use on that particular machine. [IMG]
[IMG] Running it on another one may cause damage and render the system unstable. [IMG]


Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!
 

  • Right-click on [IMG] icon and select [IMG] Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.


Please attach it to your reply.

fixlist.txt

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  • 3 weeks later...
  • Root Admin

Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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