Joshocom Posted March 22, 2016 ID:1027696 Share Posted March 22, 2016 Good day! I'm a Malwarebytes user experiencing multiple BSoDs on my reasonably young Windows 7 desktop (Jan 2014). I've attached the reports from Perfmon and SysnativeFileCollection. I'm running Windows 7 Professional 64-bit, Service Pack 1 It's a Dell XPS 8700, this Win7 is the originally-installed OS Intel Core i7-4770 CPU @ 3.40 GHz 12 GB installed memory DDR3 Dual channel 1600MHz (4GB x 2 + 2GB x 2)nVidia Geforce GT 635 1 GB DDR3 Motherboard: Dell OKWVT8 S/N ..CN722003B600HK. Version A02 System purchased January 2014 Any assistance would be most gratefully appreciated! Josh Mandel sysnativeperfmon reports.zip Link to post Share on other sites More sharing options...
usasma Posted March 23, 2016 ID:1027923 Share Posted March 23, 2016 Having issues with the copy/past function. Will see if it works after this post (see next post) Link to post Share on other sites More sharing options...
usasma Posted March 23, 2016 ID:1027927 Share Posted March 23, 2016 OK, now it works. Here's my analysis: No memory dumps in the uploaded reports. Nor are any listed in the KernelDumpList.txt file There are BSOD events listed in the WER section of the MSINFO32 report The System event log indicates that a dump file was saved. Are you using some sort of disk cleaning program? If so, please stop while we're troubleshooting. Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates. It only takes one update to cause a problem, so it's essential that you have all of them. The actual number is not important. Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating. I: drive only has about 0.16% free space. Windows likes 15.0% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15.0% on ALL hard drives (you can get away with 10.0% on larger drives and won't notice a large performance penalty) Recently (late 2015/early 2016) we've become aware of issues between BitDefender 2016 and MalawareBytes AntiMalware. Some users report that the problems go away if you revert to BitDefender 2015 - but I haven't tested this. Regardless, I suggest that you stop MalwareBytes AntiMalare from loading with Windows - that will stop the BSOD's and you'll still be able to use MalwareBytes AntiMalaware "on-demand". The latest BSOD's are STOP 0x116 errors. Please follow these troubleshooting suggestions: http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532 Also, please monitor your temps with this free utility: http://www.cpuid.com/softwares/hwmonitor.html Please wait for the next BSOD, and then run the report collecting app again. It should then show a memory dump. If it does, upload it with your next post. If it doesn't then check in C:\Windows for a file named MEMORY.dmp Zip that file up and upload it to a free file-hosting services (such as OneDrive or DropBox). Be sure that the file is shared, and post a link to it here. Link to post Share on other sites More sharing options...
Joshocom Posted March 23, 2016 Author ID:1027958 Share Posted March 23, 2016 Many thanks! I'll take your suggestions and run with them, and post back when/if need be. You perform a terrific service here! Josh Link to post Share on other sites More sharing options...
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