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Cannot start MBARW protection anymore


Tim942
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Hello Tim942:

If a conventional Windows restart to the Normal boot mode has/does not resolve(d) the reported issue, please consider a clean re-install of MBARW Beta.

First, please capture, for the developer team, the state of MBARW Beta as it relates to this non-production test system:

Create a ZIP archive of the directory C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\
Create another ZIP archive of the directory C:\ProgramData\Malwarebytes\MBAMService\logs\

Please attach the above zipped archives to your next reply.

1. Close all open Windows applications followed by a conventional Windows based uninstall of Malwarebytes Anti-Ransomware.
2. If MBARW Beta was uninstalled successfully, the following directories will have been deleted from a typical Windows 64-bit system:

C:\Program Files\Malwarebytes\
C:\ProgramData\Malwarebytes Anti-Ransomware\
C:\ProgramData\MBAMService\

3. If any of the above directories remain, please delete them manually. If necessary, any remaining/uninstalled directory may be deleted in the Windows Safe mode.
4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in through an Administrator's account. <===IMPORTANT!
5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the MBARW Introduction topic.
6. Right-click the MBARW_Setup.exe file and left-click RunAsAdmin.jpgRun as administrator from the context menu.
7. Upon a successful installation, please restart the computer in a conventional manner to the Windows Normal boot mode.

Please reply to your topic with the status of your reported issue.

Thank you for beta testing MBARW and your valued feedback.

 

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