JasGot Posted March 22, 2016 ID:1027681 Share Posted March 22, 2016 After the Anit-Ransomware Beta has been running for a while. One to Two days....... The CSRSS.exe process goes to 70-85% and makes my PC unusable. It take me about 5 minutes to get the Anti-Ransomware Beta open and "Stop Protection". After stopping Anti-Ransomware Beta, the CSRSS.exe returns to 0% CPU and my system returns to normal. I can click Start Protection in Anti-Ransomware Beta and the CSRSS.exe goes back to 70-85% and my system becomes sluggish. I can repeat this on demand until I reboot, then it takes another day or two before it happens again. This whole thing is full reproducible. mbarwind-crash.zip logs.zip Link to post Share on other sites More sharing options...
1PW Posted March 22, 2016 ID:1027771 Share Posted March 22, 2016 Hello JasGot and welcome: That's good troubleshooting! Please make an educated guess as to the approximate date this issue began, and please put that in a reply. Can the issue coincide with changes to your W7Sp1x64 system? Even Microsoft updates? Have you noticed any other, seemingly unrelated, issues with your system? Please start by considering a clean re-install of MBARW Beta: 1. Close all open Windows applications followed by a conventional Windows based uninstall of Malwarebytes Anti-Ransomware. 2. If MBARW Beta was uninstalled successfully, the following directories will have been deleted from a typical Windows 64-bit system:C:\Program Files\Malwarebytes\C:\ProgramData\Malwarebytes Anti-Ransomware\C:\ProgramData\MBAMService\ 3. If any of the above directories remain, please delete them manually. If necessary, any remaining/uninstalled directory may be deleted in the Windows Safe mode. 4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in through an Administrator's account. <===IMPORTANT! 5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the MBARW Introduction topic. 6. Right-click the MBARW_Setup.exe file and left-click Run as administrator from the context menu. 7. Upon a successful installation, please restart the computer in a conventional manner to the Windows Normal boot mode. Please reply to your topic with the status of your reported issue. Thank you for beta testing MBARW and your valued feedback. Link to post Share on other sites More sharing options...
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