False Positive with Micorsoft Office componet

[zerohearne]

C:\Program Files\Common Files\microsoft shared\ClickToRun

"OfficeClickToRun.exe"

after its quarantined all of Microsoft Office applications stop working and only start to work again after a fresh reinstall, whats weird is that if you put the directory stated above it mitigates the problem from occurring as often as it use to but it still happened one more time since put in the exclusions list.

  

 

[1PW]

Hello zerohearne:

Please carefully read the locked and pinned topic in this sub-forum, How to report a False Positive and for developer analysis, kindly attach the requested archives to your next reply in this thread.

Thank you for beta testing MBARW and your feedback.

[zerohearne]

Thanks.

OfficeClickToRun.zip

[1PW]

Hello zerohearne:

If you have difficulty attaching the archive files from steps 5 and step 6, please advise. Otherwise, please resume at step 5 and continue through step 6.

Thank you for your participation.

 

[Captivive]

I had the same problem as Zerohearne but when I went to look at the the quarantined item it was empty. Reinstalled Office 2016 and everything is working again.

[1PW]

Hello @Captivive and

It is disappointing to read your testing system is having MBARW Beta issues but each computer is unique. Problems that seem "the same" frequently are not.

The same is true for solutions. Solutions may often need to be individualized for your unique testing system.

It is less confusing for everyone if a "One Member Per Topic" policy is adhered to instead of posting to the topic of another member.

Development Team Members, Staffers and helpers will be able to more easily provide both you, and the OP/Topic Starter, with individualized assistance.

Please start a NEW, and SEPARATE topic by left-clicking this >>Start New Topic<< link now.

Thank you always for your patience and understanding.