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Possible conflict with updates or iTunes


Tim942

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All,

I have an odd issue with one user where their computer is locking up and becoming unusable on Wednesday afternoons. The first time it occurred shortly after the user clicked the Windows Update prompt, the second time the user did not, but there are A LOT of bonjour/iTunes errors this time. The two reasons I am suspecting MBARW is that:

1. the user did not have an issue before install (installed 3/4, incidents occurred 3/9 and 3/16)

2. There are MBARW faults right when the issue starts.

I enclosed the zipped logs and the two MBARW event logs, but I could not fit the whole zipped MBARW folder (just over 9MB).

Notes: This is only happening with one user running Windows 7 SP1. It's oddly specific that this is happening on Wednesdays following our WSUS updates.

 

3/9/2016

Faulting application name: MBAMService.exe, version: 3.0.0.511, time stamp: 0x56bad6a1
Faulting module name: arwlib.dll, version: 3.0.0.137, time stamp: 0x56bce205
Exception code: 0xc00000fd
Fault offset: 0x0000000000055567
Faulting process id: 0xf48
Faulting application start time: 0x01d1788b6a20a3de
Faulting application path: C:\Program Files\Malwarebytes\Anti-Ransomware\MBAMService.exe
Faulting module path: C:\PROGRAM FILES\MALWAREBYTES\ANTI-RANSOMWARE\arwlib.dll
Report Id: 942d65d4-e63f-11e5-b252-a897b00f24fa

3/16/2016

Faulting application name: MBAMService.exe, version: 3.0.0.511, time stamp: 0x56bad6a1
Faulting module name: MBAMService.exe, version: 3.0.0.511, time stamp: 0x56bad6a1
Exception code: 0x40000015
Fault offset: 0x0000000000166546
Faulting process id: 0xf98
Faulting application start time: 0x01d17ed9e2b41b2e
Faulting application path: C:\Program Files\Malwarebytes\Anti-Ransomware\MBAMService.exe
Faulting module path: C:\Program Files\Malwarebytes\Anti-Ransomware\MBAMService.exe
Report Id: a3ad7fc8-ebbe-11e5-99e7-9b990eba29fb

logs.zip

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Hello Tim942 and :welcome:

Please create both of the following archives for developer analysis:

Create a ZIP archive of the directory C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\
Create another ZIP archive of the directory C:\ProgramData\Malwarebytes\MBAMService\logs\

Please attach the above zipped archives to your next reply. Only then, please do a clean re-install of MBARW Beta5:

1. Close all open Windows applications followed by a conventional Windows based uninstall of Malwarebytes Anti-Ransomware.
2. If MBARW Beta was uninstalled successfully, the following directories will have been deleted from a typical Windows 64-bit system:
 

C:\Program Files\Malwarebytes\
C:\ProgramData\Malwarebytes Anti-Ransomware\
C:\ProgramData\MBAMService\


3. If any of the above directories remain, please delete them manually. If necessary, any remaining/uninstalled directory may be deleted in the Windows Safe mode.
4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in through an Administrator's account. <===IMPORTANT!
5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the MBARW Introduction topic.
6. Right-click the MBARW_Setup.exe file and left-click RunAsAdmin.jpgRun as administrator from the context menu.
7. Upon a successful installation, please restart the computer in a conventional manner to the Windows Normal boot mode.

Please reply to your topic with the status of your reported issue.

Thank you for beta testing MBARW and your valued feedback.

 

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