Jump to content
Due to inclement weather in Southwest Florida, our Clearwater support team is offline. Our other offices are available to assist you, however their responses may be delayed. We appreciate your patience and understanding during this time. ×

Cannot log onto internet

Recommended Posts

After using the Malwarebytes on Windows 8 I cannot get an Internet connection - my laptop shows that I am connected to the internet.  I've seen other posts where you ask for files to be zipped and sent to you. I would need assistance on these steps as 1. I don't know how to zip a file, and 2. I can't get onto the internet on my laptop.

I'm really grateful for your help.

Link to post
Share on other sites

Hello Nipsi:

1.) How to Zip a file or folder.

To compress (or zip) a file or folder:

  1. Locate the file or folder that needs to be compressed.
  2. Single-right-click the file or folder, then move the display's pointer to hover over Send to, and then single-left-click Compressed (zipped) folder.

        A new compressed folder is created in the same location. To rename it, single-right-click the folder, click Rename, and then type the new name.

    Reference: Compress and uncompress files (zip files)

    2.) I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and have one of the Malware Removal Experts assist you with your issue.

    If, as recommended, you do open a topic in Malware Removal Help, please make reference to this thread.

    If you would like to get off to a very fast start, the Malware Removal Experts would appreciate it if you would also attach (not copy/paste) both the FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1 into your new topic. Please do not tick, nor untick, any pre-configured FRST categories.

    Thank you.
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.