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Cannot log onto internet


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After using the Malwarebytes on Windows 8 I cannot get an Internet connection - my laptop shows that I am connected to the internet.  I've seen other posts where you ask for files to be zipped and sent to you. I would need assistance on these steps as 1. I don't know how to zip a file, and 2. I can't get onto the internet on my laptop.

I'm really grateful for your help.

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Hello Nipsi:

1.) How to Zip a file or folder.

To compress (or zip) a file or folder:

  1. Locate the file or folder that needs to be compressed.
  2. Single-right-click the file or folder, then move the display's pointer to hover over Send to, and then single-left-click Compressed (zipped) folder.

        A new compressed folder is created in the same location. To rename it, single-right-click the folder, click Rename, and then type the new name.

    Reference: Compress and uncompress files (zip files)

    2.) I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and have one of the Malware Removal Experts assist you with your issue.

    If, as recommended, you do open a topic in Malware Removal Help, please make reference to this thread.

    If you would like to get off to a very fast start, the Malware Removal Experts would appreciate it if you would also attach (not copy/paste) both the FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1 into your new topic. Please do not tick, nor untick, any pre-configured FRST categories.

    Thank you.
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