MBA-M stalls on Pre-Scan operations

[jholland1964]

I am trying to help a friend here. For several weeks his Malwarbytes' Free will stall on Pre-Scan operations and go no further. I had him uninstall MBA-M, download a brand new copy and try again. Same results. Finally decided infection was possible cause and tried using Chameleon but the program would still stall on Pre-Scan Operations. Finally booted to safe mode and ran MBA-M which then found one instance of Trojan Win32 Tracur.AV and quarantnined it . That was all that was found during that scan. Rebooted to normal mode, ran TDSKiller, no rootkit found. Ran Combofix and removals were also done with it. Used SUPERAntispyware, nothing found. ESET Online Scanner found nothing. Hitman Pro found nothing.

Tried again to run Malwarebytes' and again it stalled on Pre-Scan operations. This time I had him use mbam-clean.exe to remove Malwarebytes' and download a brand new copy and install. All went well, MBA-M removed, new copy downloaded and installed and scan ran without a problem. Now again this morning he tried to run a scan and again Malwarbytes' stalled for 42 minutes on Pre-Scan Operations. He closed the program and contacted me. Now I contact you. He is running an HP Desktop computer, 32bit Windows 7. Avira Free. Windows Firewwall, SpywareBlaster.

I am at a loss now. We have been doing all this via email as we are in different states. Would really appreciate help on this.

 

[Firefox]

Hello and Welcome to Malwarebytes

Being that you are/were infected you will need to get help with the cleanup process first as this is what may be preventing the MBAM scans.  Once you are confirmed to be clean if you still have issues running a scan we can troubleshoot from here.

We are not permitted to work on possible malware-related issues here in this section of the forum.
Such work is conducted in a special forum area reserved for that purpose, or at the help desk.

So, for expert assistance, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.

It explains the options for free, expert help -->>AND<<-- the suggested, preliminary steps to expedite the process.
A malware analyst will assist you with looking into your issue.

Thank you

[jholland1964]

Thank you. Since this is not my computer and I am not able to get to it then I will recommend to my friend that he come here, join and post for assistance.

Thanks!

[Firefox]

That would be the best course of action... Thanks