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Hello henao81 and :welcome:

Please create the following archives for developer analysis:

Create a ZIP archive of the directory C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\

Create another ZIP archive of the directory C:\ProgramData\Malwarebytes\MBAMService\logs\

Please attach the above zipped archives to your next reply.

Thank you.

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hi, there are some problems with your request... de zip created from C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\ is up to 50Mb and this page accept max 30Mb... the other problem is that the file C:\ProgramData\Malwarebytes\MBAMService\logs\ does not exist on my pc... what can i do?

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Hello henao81:


I've read about that condition from possibly two other members.


If it's not too much trouble, please make a temporary desktop copy of the existing C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\ directory, and then split that large copied directory in half and create two separate archive files whose size should allow attaching through this forums software.


If you are familiar with the use of Piriform's Free Edition of Speccy v1.29.0.174 Portable, please reply with the up-to-date Published Snapshot URL for your system.




Thank you henao81.

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