Jump to content

Recommended Posts

Hello prandall and :welcome:

Please create the following archives for developer analysis:

Create a ZIP archive of the directory C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\
Create another ZIP archive of the directory C:\ProgramData\Malwarebytes\MBAMService\logs\

Please attach the above zipped archives to your next reply and only then do a conventional Windows uninstall & reinstall of Beta5, MBARW 0.9.14.361 and include the status of the system's issue in your next reply.

Thank you.

Link to post
Share on other sites

Hello prandall:

If a conventional re-install has/does not resolve(d) the reported issue, please consider a clean re-install of MBARW Beta:

1. Close all open Windows applications followed by a conventional Windows based uninstall of Malwarebytes Anti-Ransomware.

2. If MBARW Beta was uninstalled successfully, the following directories will have been deleted from a typical Windows 64-bit system:

C:\Program Files\Malwarebytes\

C:\ProgramData\Malwarebytes Anti-Ransomware\

C:\ProgramData\MBAMService\

3. If any of the above directories remain, please delete them manually. If necessary, any remaining/uninstalled directory may be deleted in the Windows Safe mode.

4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in through an Administrator's account. <===IMPORTANT!

5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the MBARW Introduction topic.

6. Right-click the MBARW_Setup.exe file and left-click RunAsAdmin.jpgRun as administrator.

7. Upon a successful installation, please restart the computer in a conventional manner to the Windows Normal boot mode.

Please reply to your topic with the status of your reported issue.

Thank you for beta testing MBARW and your valued feedback.

Link to post
Share on other sites

Hello prandall:

Actually an important log set was not received.

Please create another ZIP archive of the directory C:\ProgramData\Malwarebytes\MBAMService\logs\.

Please attach that log set to your next reply.

Thank you.

Link to post
Share on other sites

Hello prandall:

The logs do indicate the computer might require some miscellaneous clean-up and those actions are not permitted in this subforum. Although those proposed actions are normally done by a Malware Removal Expert here, I am not indicating that your computer is infected. Please consider a clean uninstall of MBARW as in post #6. But please do not yet re-install MBARW Beta. Then I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and have one of the Malware Removal Experts assist you with your issue.

If, as recommended, you do open a topic in Malware Removal Help, please make reference to this thread.

If you would like to get off to a very fast start, the Malware Removal Experts would appreciate it if you would also attach (not copy/paste) both the FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1 into your new topic. Please do not tick, nor untick, any pre-configured FRST categories.

 

If that is accomplished as requested, please update this thread and we can continue from there.

Thank you for beta testing and providing the valued information.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    No registered users viewing this page.

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.