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prandall

Your system is at risk but won't Start

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I did a clean install just now.  Shows "Your system is at risk."  Fix Now and Start Protection does nothing.  Shows as disabled but there isn't anything I can do at this point to get it to start.  Thoughts?

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Hello prandall and :welcome:

Please create the following archives for developer analysis:

Create a ZIP archive of the directory C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\
Create another ZIP archive of the directory C:\ProgramData\Malwarebytes\MBAMService\logs\

Please attach the above zipped archives to your next reply and only then do a conventional Windows uninstall & reinstall of Beta5, MBARW 0.9.14.361 and include the status of the system's issue in your next reply.

Thank you.

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Just did the unintall/reinstall.  Made sure all Anti-Ransomware folders where gone before reinstalling.  No change

 

1. Your System is at risk

2. Anti-Ransomware Protection is disabled

3.  Fix Now and Start Protection clicks do nothing

 

 

 

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Hello prandall:

If a conventional re-install has/does not resolve(d) the reported issue, please consider a clean re-install of MBARW Beta:

1. Close all open Windows applications followed by a conventional Windows based uninstall of Malwarebytes Anti-Ransomware.

2. If MBARW Beta was uninstalled successfully, the following directories will have been deleted from a typical Windows 64-bit system:

C:\Program Files\Malwarebytes\

C:\ProgramData\Malwarebytes Anti-Ransomware\

C:\ProgramData\MBAMService\

3. If any of the above directories remain, please delete them manually. If necessary, any remaining/uninstalled directory may be deleted in the Windows Safe mode.

4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in through an Administrator's account. <===IMPORTANT!

5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the MBARW Introduction topic.

6. Right-click the MBARW_Setup.exe file and left-click RunAsAdmin.jpgRun as administrator.

7. Upon a successful installation, please restart the computer in a conventional manner to the Windows Normal boot mode.

Please reply to your topic with the status of your reported issue.

Thank you for beta testing MBARW and your valued feedback.

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Hello prandall:

Actually an important log set was not received.

Please create another ZIP archive of the directory C:\ProgramData\Malwarebytes\MBAMService\logs\.

Please attach that log set to your next reply.

Thank you.

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Actually, log files shows several errors.  Please let me know if there is anything I can do to test on my end.

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Hello prandall:

The logs do indicate the computer might require some miscellaneous clean-up and those actions are not permitted in this subforum. Although those proposed actions are normally done by a Malware Removal Expert here, I am not indicating that your computer is infected. Please consider a clean uninstall of MBARW as in post #6. But please do not yet re-install MBARW Beta. Then I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and have one of the Malware Removal Experts assist you with your issue.

If, as recommended, you do open a topic in Malware Removal Help, please make reference to this thread.

If you would like to get off to a very fast start, the Malware Removal Experts would appreciate it if you would also attach (not copy/paste) both the FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1 into your new topic. Please do not tick, nor untick, any pre-configured FRST categories.

 

If that is accomplished as requested, please update this thread and we can continue from there.

Thank you for beta testing and providing the valued information.

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