Jump to content
Due to inclement weather in Southwest Florida, our Clearwater support team is offline. Our other offices are available to assist you, however their responses may be delayed. We appreciate your patience and understanding during this time. ×

suspect malware but cannot install malwarebytes


Recommended Posts

Hi Forum

 

I really hope someone can help. I am on the point of flatten daughters pc and re-install OS, was win 8.1 home then upgrade to win10 online.

I am sure there is malware on it. I cant install Malwarebytes after a long delay I get a gui saying that the file is not found, even though I can see it. The same happens if I try and open the registry. Even taskmanager will not open. I have scanned pc with rescue disk from eset and sophos and both report no virus. I cannot run the kaskersky as it reports it cannot find display.

One thing I have managed to do is open a cmd prompt and navigate to windows system32 dir and tasklist runs. Below is the report.

 

 

If anyone can see anything I would be greatfull.

 

Image Name                     PID Session Name        Session#    Mem Usage
========================= ======== ================ =========== ============
System Idle Process              0 Services                   0          4 K
System                           4 Services                   0     83,140 K
smss.exe                       416 Services                   0        340 K
avgrsa.exe                     584 Services                   0     16,908 K
avgcsrva.exe                   692 Services                   0    107,448 K
csrss.exe                     1012 Services                   0      2,044 K
wininit.exe                   1096 Services                   0        688 K
services.exe                  1232 Services                   0      4,888 K
lsass.exe                     1240 Services                   0      9,560 K
svchost.exe                   1340 Services                   0     14,184 K
svchost.exe                   1400 Services                   0      7,432 K
svchost.exe                   1516 Services                   0     36,956 K
svchost.exe                   1580 Services                   0     62,312 K
WtuSystemSupport.exe          1712 Services                   0      3,708 K
svchost.exe                   1780 Services                   0     18,464 K
svchost.exe                   1788 Services                   0      4,768 K
svchost.exe                   1840 Services                   0     10,784 K
svchost.exe                   1916 Services                   0     12,496 K
IntelCpHeciSvc.exe            1992 Services                   0      2,656 K
svchost.exe                   1308 Services                   0     10,832 K
igfxCUIService.exe            1440 Services                   0      2,572 K
RtkAudioService64.exe         2192 Services                   0      2,944 K
spoolsv.exe                   2376 Services                   0     12,252 K
dasHost.exe                   2576 Services                   0        756 K
armsvc.exe                    2704 Services                   0        836 K
mDNSResponder.exe             2728 Services                   0      3,344 K
avgwdsvcx.exe                 2736 Services                   0     21,316 K
avgsvca.exe                   2752 Services                   0     10,676 K
AppleMobileDeviceService.     2760 Services                   0      3,404 K
avgidsagent.exe               2768 Services                   0     20,612 K
officeclicktorun.exe          2776 Services                   0     31,740 K
HeciServer.exe                2784 Services                   0      1,692 K
HSMServiceEntry.exe           2792 Services                   0      4,844 K
HPWMISVC.exe                  2812 Services                   0      1,284 K
AERTSr64.exe                  2820 Services                   0        476 K
PassThruSvr.exe               2832 Services                   0      1,680 K
TeamViewer_Service.exe        2840 Services                   0      5,728 K
SynTPEnhService.exe           2936 Services                   0      1,964 K
ToolbarUpdater.exe            2944 Services                   0      3,208 K
svchost.exe                   2952 Services                   0      4,368 K
svchost.exe                   2960 Services                   0     13,728 K
svchost.exe                   3040 Services                   0     14,124 K
loggingserver.exe             3468 Services                   0      1,164 K
conhost.exe                   3552 Services                   0      1,040 K
avgnsa.exe                    4136 Services                   0      6,212 K
avgemca.exe                   4156 Services                   0      2,116 K
GoogleCrashHandler.exe        5304 Services                   0        180 K
SearchIndexer.exe             5876 Services                   0     24,516 K
GoogleCrashHandler64.exe      3104 Services                   0        272 K
HPSupportSolutionsFramewo     4320 Services                   0     12,552 K
csrss.exe                     6372 Console                    2      6,324 K
winlogon.exe                  6436 Console                    2      4,104 K
dwm.exe                       6672 Console                    2     39,748 K
RuntimeBroker.exe             5836 Console                    2     43,892 K
sihost.exe                    2388 Console                    2     14,916 K
AVG-Secure-Search-Update_     5920 Services                   0        472 K
taskhostw.exe                 2876 Console                    2     12,064 K
SynTPEnh.exe                  5968 Console                    2      2,328 K
explorer.exe                  2804 Console                    2    109,236 K
RAVBg64.exe                   5196 Console                    2      5,124 K
ShellExperienceHost.exe       3408 Console                    2     53,016 K
SearchUI.exe                  5072 Console                    2     96,440 K
igfxEM.exe                    2148 Console                    2      7,436 K
igfxHK.exe                    1172 Console                    2      4,000 K
igfxTray.exe                  1200 Console                    2      9,480 K
OneDrive.exe                  2496 Console                    2     17,168 K
avguix.exe                    1872 Console                    2     10,568 K
vprot.exe                     6448 Console                    2     13,028 K
avgui.exe                     6920 Console                    2     14,204 K
CLMLSvc_P2G8.exe              4272 Console                    2        824 K
YouCamService.exe             6232 Console                    2      1,060 K
CSISYNCCLIENT.EXE             1504 Console                    2      7,040 K
CCleaner64.exe                5536 Console                    2      4,816 K
ApplicationFrameHost.exe      6544 Console                    2      7,292 K
ctfmon.exe                    7616 Console                    2      1,404 K
svchost.exe                   7868 Console                    2     16,004 K
SkypeHost.exe                 7180 Console                    2      3,160 K
AdobeARM.exe                  7492 Console                    2        548 K
SystemSettings.exe            6912 Console                    2      1,436 K
Microsoft.Photos.exe          6908 Console                    2     60,740 K
SettingSyncHost.exe           3304 Console                    2      1,520 K
backgroundTaskHost.exe        1180 Console                    2      2,752 K
cmd.exe                       3956 Console                    2     14,644 K
conhost.exe                   7368 Console                    2      8,072 K
svchost.exe                   7076 Services                   0      6,228 K
WmiPrvSE.exe                  4100 Services                   0     32,792 K
audiodg.exe                   8164 Services                   0     15,816 K
WUDFHost.exe                  6976 Services                   0      7,444 K
cmd.exe                       7456 Console                    2     14,972 K
conhost.exe                   6128 Console                    2      7,976 K
WmiApSrv.exe                  1132 Services                   0      7,292 K
mb.exe                        3324 Console                    2      6,952 K
mb.tmp                        4640 Console                    2     14,232 K
tasklist.exe                  5364 Console                    2      7,208 K
WmiPrvSE.exe                  6116 Services                   0      8,080 K

 

 

 

Link to post
Share on other sites

Hello and :welcome::
 

Hi Forum
 
I really hope someone can help. I am on the point of flatten daughters pc and re-install OS, was win 8.1 home then upgrade to win10 online.
I am sure there is malware on it.

 



We are not permitted to work on possible malware-related issues here in this section of the forum.
Such work is conducted in a special forum area reserved for that purpose, or at the help desk.

So, for expert assistance, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.
It explains the options for free, expert help >>AND<< the suggested, preliminary steps to expedite the process.
A malware analyst will assist you with looking into your issue - the helper will guide you through scanning, cleanup and repair.

 

(Another alternative would be a bare metal clean install of Win10, if you don't want to bother with cleaning up Win 8.1, if you're planning to upgrade anyway?)

Thanks,

Link to post
Share on other sites

@pondus:  Apologies -- I didn't notice that we were posting replies at the same time.

 

@mikemc69: It's not a problem at all. Forum newcomers with infected systems often post here in this sub-forum first. We were just pointing you to the venues for help with malware cleanup.  No worries.

 

Cheers,

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.