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Malwarebytes APPCRASH


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Ok, so I installed this program just last week, and everything has been fine.  Today, I have the computer on and all of a sudden, I get a blue screen saying to restart the computer.  I did not get a chance to actually get the error code for this, as I had no idea what happened (and I'm sick, so my focus is mostly shot).  Now, Malwarebytes won't start.  The Anti-Exploit that came with the Anti-Malware is working fine, but I can't get the Anti-Malware to work at all now.  Here's the error I get when I try to open Malwarebytes Anti-Malware:

 

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: mbam.exe
  Application Version: 2.3.125.0
  Application Timestamp: 5612a56b
  Fault Module Name: MSVCR100.dll
  Fault Module Version: 10.0.40219.325
  Fault Module Timestamp: 4df2be1e
  Exception Code: 40000015
  Exception Offset: 0008d6fd
  OS Version: 6.1.7601.2.1.0.256.48
  Locale ID: 1033
  Additional Information 1: 8374
  Additional Information 2: 83748d7ce6919cf452bf5c3838e036f3
  Additional Information 3: 92c4
  Additional Information 4: 92c4b3a26eb0eb624fc40372e7140107
 
What the heck happened and what can I do to fix it?  Because if this happens a lot I find that really obnoxious, considering I've been told Malwarebytes is one of the best out there and it crashes and burns within a week...
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about an hour ago I had the same thing happen out of the blue.

was surfing the web and kablooie got the app crash window saying malware bytes had crashed.

it would not restart so I rebooted .  and still have the issue.

looks like exact same error as OP with the OS version being the only difference

 

this is the info from the app crash screen

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    mbam.exe
  Application Version:    2.3.125.0
  Application Timestamp:    5612a56b
  Fault Module Name:    MSVCR100.dll
  Fault Module Version:    10.0.40219.325
  Fault Module Timestamp:    4df2be1e
  Exception Code:    40000015
  Exception Offset:    0008d6fd
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033
  Additional Information 1:    8374
  Additional Information 2:    83748d7ce6919cf452bf5c3838e036f3
  Additional Information 3:    92c4
  Additional Information 4:    92c4b3a26eb0eb624fc40372e7140107
 

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Hello,

 

Thanks for your help. I am having the exact same error, it will not run, even after reboots, and reinstalls. My Farbar (FRST.txt) is attached if an admin see's this. Thanks

 

Problem Event Name: APPCRASH
  Application Name: mbam.exe
  Application Version: 2.3.125.0
  Application Timestamp: 5612a56b
  Fault Module Name: MSVCR100.dll
  Fault Module Version: 10.0.40219.325
  Fault Module Timestamp: 4df2be1e
  Exception Code: 40000015
  Exception Offset: 0008d6fd
  OS Version: 6.1.7601.2.1.0.256.1
  Locale ID: 1033
  Additional Information 1: 8374
  Additional Information 2: 83748d7ce6919cf452bf5c3838e036f3
  Additional Information 3: 92c4
  Additional Information 4: 92c4b3a26eb0eb624fc40372e7140107
 
 

FRST.txt

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I restarted, then restored.  That didn't help.  I uninstalled and reinstalled, and still had the error.  Then, all of a sudden, it started working again.  Maybe it was some sort of glitch with the update server..?  I have no idea what was going on, but it's working now...>.>'

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Hello,

 

Thanks for your help. I am having the exact same error, it will not run, even after reboots, and reinstalls. My Farbar (FRST.txt) is attached if an admin see's this. Thanks

 

Problem Event Name: APPCRASH
  Application Name: mbam.exe
  Application Version: 2.3.125.0
  Application Timestamp: 5612a56b
  Fault Module Name: MSVCR100.dll
  Fault Module Version: 10.0.40219.325
  Fault Module Timestamp: 4df2be1e
  Exception Code: 40000015
  Exception Offset: 0008d6fd
  OS Version: 6.1.7601.2.1.0.256.1
  Locale ID: 1033
  Additional Information 1: 8374
  Additional Information 2: 83748d7ce6919cf452bf5c3838e036f3
  Additional Information 3: 92c4
  Additional Information 4: 92c4b3a26eb0eb624fc40372e7140107

 

 

@Kenshin206

 

Please read the piracy policy.

https://forums.malwarebytes.org/index.php?/topic/97700-piracy/

 

2016-02-20 00:46 - 2016-02-20 00:46 - 00000000 ____D C:\Program Files\Microsoft Office 15

2016-02-20 00:39 - 2016-03-12 02:19 - 00003758 _____ C:\Windows\System32\Tasks\AutoKMS

2016-02-20 00:39 - 2016-02-21 11:43 - 00000000 ____D C:\Windows\AutoKMS

2016-02-20 00:37 - 2016-02-21 16:38 - 00000000 ____D C:\Program Files (x86)\Microsoft Office

2016-02-19 20:23 - 2016-02-19 20:23 - 00000000 ____D C:\ProgramData\Microsoft Toolkit

C:\Users\Boot\Downloads\Jurassic World 2015 1080P BDRip H264 AAC - KiNGDOM

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@Koneko07:
 
Thanks for letting us know that your issue appears to be resolved.
 
If it reoccurs, or if you need further help, I suggest that you might want to please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)

 

The logs may help to point to a cause for the application crash and they will assist with troubleshooting.

 

Thanks,

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