SAMHELP Posted March 11, 2016 ID:1024703 Share Posted March 11, 2016 Purchased the Anti-Malware Anti-Exploit Premium and installed as instructed and placed the Activation Code ID & KEY for both. But on my PC the Anti-Exploit Premium License ID states "free version"!! Why "free" and not the ID that came with the "purchased" product. This is not a Trial or Free version since I purchased the Premium product. I emailed "tech support" twice and no response in 36 hours? No telephone # for Tech Support! Sales telephone # says to leave your name and number and did it twice and no response in 36 hours! Do I bring the product back because I never bought a product where you can not get in touch with the company. Thanks for any response Link to post Share on other sites More sharing options...
Staff pbust Posted March 12, 2016 Staff ID:1024793 Share Posted March 12, 2016 You need to enter your ID and KEY into the product to activate it. Open the product by double-clicking on the MBAE orange shield traybar icon and then click the ACTIVATE button. It will then ask you for your ID and KEY. Copy and paste it from your purchase confirmation email. Link to post Share on other sites More sharing options...
SAMHELP Posted March 12, 2016 Author ID:1024798 Share Posted March 12, 2016 I purchased it not on line rather box CD from a legitimate major retail store. In the box is the ID and KEY CODE which I entered properly to activate it. But as said in original post when viewing the license ID on the PC it still says FREE!!That's the confusion. Link to post Share on other sites More sharing options...
Staff pbust Posted March 12, 2016 Staff ID:1024802 Share Posted March 12, 2016 Do you see two ID/KEY codes in the box registration card? One should be for MBAM and the other for MBAE. Make sure you are entering the correct one in each client software. Link to post Share on other sites More sharing options...
SAMHELP Posted March 12, 2016 Author ID:1024805 Share Posted March 12, 2016 1 ID and KEY on card for MalwareBytes and line below is for second ID and KEY for EXPLOIT. When CD brought up installer prompt screen for MalwareBytes and entered id and key. Then second prompt screen for Exploit and entered id and key. Both took. However when you right click on the icon for Exploit and the screen opens the license ID shows FREE!! Not the license ID # Link to post Share on other sites More sharing options...
Staff pbust Posted March 12, 2016 Staff ID:1024807 Share Posted March 12, 2016 Open Anti-Exploit (where it shows Free) and click the ACTIVATE button. Enter the ID/KEY there. If that still doesn't work, send me a PM with your ID/KEY to validate it. Link to post Share on other sites More sharing options...
SAMHELP Posted March 12, 2016 Author ID:1024852 Share Posted March 12, 2016 I would send you a PM if I knew how but I spoke yesterday to Edward in Business Sales and provided the info and he dais he is providing it to your tech support. If you can show me the link how to pm you or if you have access to your tech support we can get this resolved. Thanks Link to post Share on other sites More sharing options...
SAMHELP Posted March 14, 2016 Author ID:1025313 Share Posted March 14, 2016 Anyone have a time frame on this issue? Running out of time to bring product back to the retailer! Thanks Link to post Share on other sites More sharing options...
gonzo Posted March 14, 2016 ID:1025322 Share Posted March 14, 2016 Click pbust's avatar and a new page will open up. Then click SEND ME A MESSAGE to send him a private message with the info he asked for. Link to post Share on other sites More sharing options...
SAMHELP Posted March 14, 2016 Author ID:1025332 Share Posted March 14, 2016 Sent the PM as you recommended. Link to post Share on other sites More sharing options...
SAMHELP Posted March 16, 2016 Author ID:1025983 Share Posted March 16, 2016 Well. No response that resolves this problem. It's almost one week just to find why the "purchased" product reads "free version" and get it corrected by your company. Since I have only 36 hourrs left before I can return the product to the retail store and get my money back Decision is to return it and not buy it for my business It maybe a good product but if one cannot get anyone to stand behind the product that should tell me wrong decision to buy the product. Takes too much time and effort with no results Link to post Share on other sites More sharing options...
Staff pbust Posted March 18, 2016 Staff ID:1026309 Share Posted March 18, 2016 Hi Sam. Please feel free to send us a request for a refund and we will process it no questions asked. However I tested the license you provided and it works for me. Not sure why this is not working for you. Can you try entering the same license in another PC? Link to post Share on other sites More sharing options...
SAMHELP Posted March 18, 2016 Author ID:1026568 Share Posted March 18, 2016 On 3/14/2016 at 5:54 PM, SAMHELP said: Sent the PM as you recommended. heard back from PBUST. Dilemma was one letter or number in the key code I did try it on another computer ' Installing the anti exploit" premium. BUT this time in the product KEY what seems to be a O (CAPITAL LETTER O), I tried the number 0 and it worked. So went back to the desktop and tried to activate the "FREE" reading version and guess what? IT WORKED. Recommend to you all if you want to use a number 0 place a line through it because it is hard to distinguish between the letter O and the number 0 on the card thanks for your help Link to post Share on other sites More sharing options...
Staff pbust Posted March 20, 2016 Staff ID:1026947 Share Posted March 20, 2016 Glad you got it working Sam! If you need anything else or have any questions please let us know. Link to post Share on other sites More sharing options...
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