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Ok, I think it have been 4 days since my computer is like that. I was acessing the internet using google chrome like normal, when i opened gmail is where things started to get strange, gmail wouldn't load so I restarted my pc, when i restarted it, i couldnt access the internet.
When trying to enter a page it gave me errors from SSL error, probe errors, nxdomain errors (mostly the ssl error), I couldn't open my router page normally, to open it i had to keep refreshing it sometimes it loaded a part of it, sometime it didn't load at all,and when i tried to disable the connection in the network adaptors it disabled, but when i activated it again my computer completely freezes, but then I went to the other pc and assumed the problem wasnt on the router since the other pc accessed internet without a problem, then i've considered 2 possibilities, 1 is that maybe my Ethernet part of my motherboard was damaged, and 2 is that it may be a virus, then i procceeded to a scan with the antivirus that i had, i used 360 Total Security and it did gave me some results, notably a file named mszsr.exe located in C:\ProgramData.
After deleting that file my computer didn't freezed anymore after disabling the adapter and enabling again and my internet wroked partially, it still gave me the errors i mentioned above when trying to enter a page and still mainly ssl error but if I insisted in refreshing YouTube for example, 20% of the time it loads but with some missing images, google some times loaded without the logo, sometimes loaded completely... Its really behaving strange, then I went to download malware bytes and install on the pc, i did the steps to update the database offilinr grabing the rules file from a working updated malware bytes, and went for the scan, but after 6 seconds that the scan start's it gives me "Threat scan cancelled" message no matter how many times I try, i'll attatch some screens and the FRST64 scan.1 Help.rar

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Hello and welcome to Malwarebytes,

Please be aware the following P2P/Piracy Warning is a standard opening reply made here at Malwarebytes, we make no accusations but do make you aware of Forum Protocol....

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good...




Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.




Please open Malwarebytes Anti-Malware.

  • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
  • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete Apply Actions to any found entries.
  • Wait for the prompt to restart the computer to appear (if applicable), then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.

To get the log from Malwarebytes do the following:

  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:

      Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
      Text file (*.txt)        - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
      XML file (*.xml)      - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…



thisisujrt.gif Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts. (re-enable when done)
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

Download Dr Web Cureit from here http://www.freedrweb.com/cureit save to your desktop. (Scroll to bottom of page)

  • The file will be randomly named
  • Reboot to safe mode <<<<<------------ http://www.computerhope.com/issues/chsafe.htm
  • Run Dr Web
  • Tick the I agree box and select continue
  • Click select objects for scanning


  • Tick all boxes as shown
  • Click the wrench and select automatically apply actions to threats


  • Press start scan
  • The scan will now commence


  • Once the scan has finished click open report <<<--- Do not miss this step


  • A notepad will open
  • Select File > Save as..
  • Save it to your desktop

This log will be excessive,  Please attach it to your next reply…

Post those logs, also let me know if any remaining issues or concerns.....


Thank you,




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Did everything except the Malware Bytes scan, as it still gives me the error when i try to scan, i noticed that if I have a connection (in my case my partial connection) it gives me the error that you see on this attatchment screenshot, if i'm not connected to the internet it gives me the error of the previous attatchment screenshot


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Do not compress and attach as rar files, just attach the file...




Please download MBAM-clean and save it to your desktop.

  •    Right-click on mbam-clean.exe icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  •    It will ask you to reboot the machine - please do so.
  •    Run the cleaner tool again, re-boot when complete. <<<---do not miss this step

Download & install the newset MBAM version.

Please download 51a46ae42d560-malwarebytes_anti_malware.Malwarebytes Anti-Malware

  •    Install the progam and select update.
  •    Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
  •    In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware.
  •    Click the Scan tab, choose Threat Scan is checked and click Scan Now.
  •    If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  •    Upon completion of the scan (or after the reboot), click the History tab.
  •    Click Application Logs and double-click the Scan Log.
  •    At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

If you have lost the activation licence key information it can be located here: http://www.cleverbridge.com/342/?scope=cusecolp

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Still the same error when trying to run a scan, you see,I'm not the best to analyzing those things, but I think it's kinda useless telling me to select Update on the program, because the problem is in the connection, sure sometimes it open some pages working, but thats like 10% of the time, I think whenever I select update ( it does get green as it is updated with the latest database) but i think in reality it can't download the files completely. So I think that to the program to properly work i would have to get every file that is downloaded in the update separately on this computer that the internet is working fine, and update the one with the problem offline, just pasting the update files where they need to be pasted, the only file that I know that get's downloaded in the update for now is rules.ref , i tried pasting it in the C:\ProgramData\MalwareBytes folder but it still gives me the error

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Can you d/l the following transfer to sick PC get the logs and post them back?


Download Farbar Service Scanner from here: http://www.bleepingcomputer.com/download/farbar-service-scanner/dl/62/ and run it on the computer with the issue.

Make sure the following options are checked:

  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center/Action Center
  • Windows Update
  • Windows Defender

  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.




Please download MiniToolBox from here:


Transfer to sick PC save to desktop and run it.

Checkmark the following checkboxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
  • List Restore Points

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

Let me see those two logs...

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  • 3 weeks later...
  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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