System Disabled

[jg09]

Everytime I open the program to look at it, the system is disabled and I had to re enable it.  It's not much use if it won't run. 

[1PW]

Hello jg09:

Before anything else, please create the following archives for developer analysis:

Create a ZIP archive of the directory C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\

Create another ZIP archive of the directory C:\ProgramData\Malwarebytes\MBAMService\logs\

Please attach the above zipped archives to your next reply and then do a conventional Windows uninstall & reinstall of Beta5, MBARW 0.9.14.361 and include the status of the system's issue in your next reply.

Only after posting the above archives and if a conventional Windows restart to the Normal boot mode has/does not resolve(d) the reported issue, please consider a clean re-install of MBARW Beta:

1. Close all open Windows applications followed by a conventional Windows based uninstall of Malwarebytes Anti-Ransomware.

2. If MBARW Beta was uninstalled successfully, the following directories will have been deleted from a typical Windows 64-bit system:

 

C:\Program Files\Malwarebytes\

C:\ProgramData\Malwarebytes Anti-Ransomware\

C:\ProgramData\MBAMService\

3. If any of the above directories remain, please delete them manually. If necessary, any remaining/uninstalled directory may be deleted in the Windows Safe mode.

4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in through an Administrator's account. <===IMPORTANT!

5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the MBARW Introduction topic.

6. Right-click the MBARW_Setup.exe file and left-click Run as administrator.

7. Upon a successful installation, please restart the computer in a conventional manner to the Windows Normal boot mode.

Please reply to your topic with the status of your reported issue.

Thank you for beta testing MBARW and your valued feedback.