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only trial version loads when trying to install version bought from bestbuy


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I have the rrial version which sstill has a few day left. I bought Malwarebytes from bestbuy yesterday. Today I unistalled the trialversion and removed any instances or files related to malwarebytes. I installed the version from the cd and it loaded the trial version. When I clicked on activate and put in the license information in the box it won't accept the key. Not sure what to do next.

 

Thanks

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The most common issues are:

  • The user mistakenly enters "ID:" or "Key:" along with the license information.  I don't know if you have a one-part or two-part license, so you may only have one of those.
  • Letters are mistaken for numbers (and vice versa).  0 and O look very similar to some people, as do 1 and I, 2 and Z, 5 and S.

If neither of those are at fault, you would need to contact Support.  The URL to open a support ticket is:

 

https://support.malwarebytes.org/?b_id=6400

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