Jump to content

only trial version loads when trying to install version bought from bestbuy

Recommended Posts

I have the rrial version which sstill has a few day left. I bought Malwarebytes from bestbuy yesterday. Today I unistalled the trialversion and removed any instances or files related to malwarebytes. I installed the version from the cd and it loaded the trial version. When I clicked on activate and put in the license information in the box it won't accept the key. Not sure what to do next.



Link to post
Share on other sites

The most common issues are:

  • The user mistakenly enters "ID:" or "Key:" along with the license information.  I don't know if you have a one-part or two-part license, so you may only have one of those.
  • Letters are mistaken for numbers (and vice versa).  0 and O look very similar to some people, as do 1 and I, 2 and Z, 5 and S.

If neither of those are at fault, you would need to contact Support.  The URL to open a support ticket is:



Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.