High Memory Usage

[nanictech 0]

The MBAMService.exe service is taking up 3 GB of my memory and completely slows down my PC.

 

I am running a Windows 7 64 bit OS with McAfee AV and HIPS.

 

Only until I kill the service, can I work on my computer.

[1PW 44]

Hello nanictech and

First, please create the following archives for developer analysis:

Create a ZIP archive of the directory C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\

Create another ZIP archive of the directory C:\ProgramData\Malwarebytes\MBAMService\logs\

Please attach the above zipped archives to your next reply.

Then, if a conventional Windows restart to the Normal boot mode has/does not resolve(d) the reported issue, please consider a clean re-install of MBARW Beta:

1. Close all open Windows applications followed by a conventional Windows based uninstall of MBARW Beta.

2. If MBARW Beta was uninstalled successfully, the following directories will have been deleted from a typical Windows 64-bit system:

 

C:\Program Files\Malwarebytes\

C:\ProgramData\Malwarebytes Anti-Ransomware\

C:\ProgramData\MBAMService\

3. If any of the above directories remain, please delete them manually.

4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in to an Administrator's account. <===IMPORTANT!

5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the MBARW Introduction topic.

6. Restart the computer in a conventional manner to the Windows Normal boot mode.

Please reply to your topic with the status of your reported issue.

Thank you for beta testing MBARW and your valued feedback.

[blamemonkey 0]

Having a similar problem, I have attached the requested files and doing the reinstall now

logs.zip

Malwarebytes Anti-Ransomware.zip

[1PW 44]

Hello:

 

Please advise if the issue has been resolved.

 

Thank you.

[blamemonkey 0]

Looks like memory leaks are still a problem

[1PW 44]

Hello blamemonkey:

 

Please advise if a MBARW re-install was done, or was a clean re-install done?

 

Thank you.

[blamemonkey 0]

If by clean you mean uninstall, confirm directories removed, reboot, re download, reboot, reinstall, reboot, reboot.

Then yes is was a clean re-install

[Decrypterfixer 0]

We are aware of this issue and are working hard to resolve it. It is one of our top priorities. Thanks!