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Keep getting "License Expired" notification despite license still being valid

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My Malwarebytes license is set to autorenew tomorrow (March 8th), but I keep getting this window popping up in the bottom right of my screen all day today (March 7th). If I click the Renew button, I see a "You're all set!" screen with no option to manually renew. If I dismiss the notification, it immediately comes back, and does not seem to go away. Is there any way to renew early, or at the very least close this License Expired notification? It is very disruptive, not to mention really bizarre since I still technically have one more day on my sub.




(My date is in Japanese format because I am using a Japanese PC with an English version of Windows 10.)

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The most efficient way to resolve activation issues is to contact the Help Desk. :)

  • If you already have a ticket at the Help Desk, please try to be patient. The Help Desk is busy, and they are also assisting users with technical support and malware cleanup cases.
    • Please do not open multiple tickets there -- doing so will slow down the process and could delay their response to you.
  • If you do NOT already have a ticket at the Help Desk, you may open one HERE.
    • Please provide the Help Desk with as much of the following information as possible (but do NOT post this sensitive information here in this forum):
      • Name of purchaser
      • Email address of purchaser
      • Date of purchase
      • cleverbridge reference number (or details about the seller, if it was NOT the Malwarebytes online store)
      • MBAM license ID and Key information
      • Screen shots of any error messages or other dialogs
  • Either way, please be sure to check your spam and junk mail folders, to verify that the emails from the Support team did not land there by mistake.
Alternatively, you can also send an email to support@malwarebytes.org to get help.
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