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I was having some problems with slow down on my computer and some pop-up/hijacker type websites. I tried some of the advice on how to fix this, but now I am still having issues. The browser is slowed down, and my connection will get broken at times. Can anyone help me with this?

 

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Hello and welcome to Malwarebytes,

Please be aware the following P2P/Piracy Warning is a standard opening reply made here at Malwarebytes, we make no accusations but do make you aware of Forum Protocol....

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.


Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good...

Change the download folder setting in the default Browser so all tools we may use are saved to the Desktop:

Chrome.JPGGoogle Chrome - Click the "Customize and control Google Chrome" button in the upper right-corner of the browser. Settings.JPG
Choose Settings. at the bottom of the screen click the
"Show advanced settings..." link. Scroll down to find the Downloads section and click the Change... button. Select your desktop and click OK.

Firefox.JPGMozilla Firefox - Click the "Open Menu" button in the upper right-corner of the browser. Settings.JPG Choose Options. In the downloads section, click the Browse button, click on the Desktop folder and the click the "Select Folder" button. Click OK to get out of the Options menu.

IE.jpgInternet Explorer - Click the Tools menu in the upper right-corner of the browser. Tools.JPG Select View downloads. Select the Options link in the lower left of the window. Click Browse and select the Desktop and then choose the Select Folder button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen.
NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop.

Change default download folder location in Edge:

Boot to a user account with admin status, select start > file explorer > right click on "Downloads" folder and select "Properties"

In the new window select "Location" tab > clear the text field box and type in or copy/paste %userprofile%\Desktop > select "Apply" then "OK"

Be aware you are not changing the Browser download folder location, you are changing the user’s download directory location.....

Next,

Please open Malwarebytes Anti-Malware.

  • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
  • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete Apply Actions to any found entries.
  • Wait for the prompt to restart the computer to appear (if applicable), then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.


To get the log from Malwarebytes do the following:

  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:

      Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
      Text file (*.txt)        - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
      XML file (*.xml)      - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…




If Malwarebytes is not installed follow these instructions first:

Download Malwarebytes Anti-Malware to your desktop.

  • Double-click mbam-setup and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:
  • Launch Malwarebytes Anti-Malware
  • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
  • Click Finish. Follow the instructions above....


Next,

Download AdwCleaner by Xplode onto your Desktop.

  • Double click on Adwcleaner.exe to run the tool.
  • Click on the Scan in the Actions box
  • Please wait fot the scan to finish..
  • When "Waiting for action.Please uncheck elements you want to keep" shows in top line..
  • Click on the Cleaning box.
  • Next click OK on the "Closing Programs" pop up box.
  • Click OK on the Information box & again OK to allow the necessary reboot
  • After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed...



Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.


  • Double-click to run it. When the tool opens click Yes to disclaimer.
    (Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach those logs to your reply.



Let me see those logs in your next reply...

Thank you,

Kevin...
 

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Hi Kevin, thank you for getting back to me. My scans didn't show a ton of stuff, but even when they do I don't always notice a lot of change. But here are the logs:

 

Log from MBAM scan:
Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 3/6/2016
Scan Time: 6:59 PM
Logfile: 
Administrator: Yes
 
Version: 2.2.0.1024
Malware Database: v2016.03.06.04
Rootkit Database: v2016.02.27.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
 
OS: Windows 10
CPU: x64
File System: NTFS
User: Amirtha
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 412672
Time Elapsed: 6 min, 29 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
 
Log from AdwCleaner:
# AdwCleaner v5.100 - Logfile created 06/03/2016 at 19:42:16
# Updated 06/03/2016 by Xplode
# Database : 2016-03-06.3 [server]
# Operating system : Windows 10 Home  (x64)
# Username : Amirtha - AMRLAPTOP
# Running from : C:\Users\Amirtha\Desktop\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Folders ] *****
 
 
***** [ Files ] *****
 
 
***** [ DLLs ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Scheduled tasks ] *****
 
 
***** [ Registry ] *****
 
 
***** [ Web browsers ] *****
 
[-] [C:\Users\Administrator\AppData\Local\Google\Chrome\User Data\Default\Web Data] [search Provider] Deleted : aol.com
[-] [C:\Users\Administrator\AppData\Local\Google\Chrome\User Data\Default\Web Data] [search Provider] Deleted : ask.com
 
*************************
 
:: "Tracing" keys removed
:: Winsock settings cleared
 
*************************
 
C:\Program Files (x86)\AdwCleaner\AdwCleaner[C1].txt - [928 bytes] - [06/03/2016 19:42:16]
C:\Program Files (x86)\AdwCleaner\AdwCleaner[s1].txt - [1017 bytes] - [06/03/2016 19:31:36]
 
########## EOF - C:\Program Files (x86)\AdwCleaner\AdwCleaner[C1].txt - [1113 bytes] ##########
 
 

Addition.txt

FRST.txt

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Do not see any obvious malware or infection in the FRST logs, what is  the current status of your system, do you still have remaining issues/concerns?

 

Couple of entries in Code Integrity  section of Addition.txt need to be checked.....

 

Windows Defender is attempting to start, as Norton is your preferred security WD should be disabled.... Can you type services.msc into the search function, In the services window scroll to the two services for Windows Defender, they should be stopped and start up option should be "Disabled" is that correct?

 

Another system file also fails code integrity, I want you to run System File Checker (SFC) get the instructions from the following link:

 

http://www.tenforums.com/tutorials/2895-sfc-command-run-windows-10-a.html 

 

Use "Option 3" to run SFC inside windows, then use "Option 5" to retrieve the log..... Post that log for me to see.

 

Thanks

 

Kevin

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Hi Kevin,

 

I looked under services.msc and the windows defender isn't disabled, but it isn't running either. I couldn't figure out how to disable it. Also I heard that Norton itself could be slowing my computer, so I wanted to ask if it's a good idea to just get rid of Norton and use Defender.

 

I've attached the log from the sfc command part.

 

I still think that my computer is slow srom time to time, but I also am not sure if it's just the people that I am connecting with are slow. Please let me know if you have any thoughts.

 

Amirtha

sfcdetails.txt

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Many people use Norton IS without issue, I don`t use or have ever used it so cannot really comment. I guess the only way to see if there is a difference would be to uninstall Norton and see if there was an improvement...

 

Set your system up for a "Clean Boot" first and see if there is any improvement... Instructions at the following link: https://windowsinstructed.com/clean-boot-windows-windows/

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  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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  • 3 weeks later...

I'm not totally sure what happened. I had something kind of freeze and the turn off one time. Other than that it is just kind of slow, and the internet will be patchy at times (almost positive it's not an internet problem). I use a software for tutoring and it has been crashing/disconnecting more frequently lately.

 

Addition.txt

FRST.txt

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I do not see any obvious malware or infection in the FRST logs, there are some remnant none malicious entries that need removal..

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Run another indepth online AV scan to ensure we have not missed an underlying/hidden infection....

 
user posted imageScan with ESET Online Scanner

This step can only be done using Internet Explorer, Google Chrome or Mozilla Firefox.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.
Please visit ESET Online Scanner website.

Click there Run ESET Online Scanner.

If using Internet Explorer:
 
  • Accept the Terms of Use and click Start.
  • Allow the running of add-on.

If using Mozilla Firefox or Google Chrome:
  • Download esetsmartinstaller_enu.exe that you'll be given link to.

  • Double click esetsmartinstaller_enu.exe.

  • Allow the Terms of Use and click Start.


To perform the scan:
  • Make sure that Remove found threats is unchecked.
  • Scan archives is checked.
  • In Advanced Settings: Scan for potentially unwanted applications, Scan for potentially unsafe applications and Enable Anti-Stealth technology are checked.
  • Under “Enable Stealth Technology select “Change” select any extra drives in that window.
  • Click Start
  • The program will begin to download it's virus database. The speed may vary depending on your Internet connection.
  • When completed, the program will begin to scan. This may take several hours. Please, be patient.
  • Do not do anything on your machine as it may interrupt the scan.
  • When the scan is done, click Finish.
  • A logfile will be created at C:\Program Files (x86)\ESET\ESET Online Scanner. Open it using Notepad.



Please include this logfile in your next reply.

Don't forget to re-enable protection software!

Post those logs..... Also let me know if all browsers are affected with lethargy or one specific browser...

Thank you,

Kevin..

 

Fixlist.txt

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Things look clean enough that I feel like I am being super impatient.

I pretty much always use chrome, so I haven't noticed slow down on any other browser. But when something won't work on chrome (usually clicking a link does nothing) I will switch to IE which works (I think this means I need to update, but I though I had auto updates?)

I am bothered by it more on my tutoring software which could also be crashing because of something on the other end, but I have noticed my crash percentages going up.

I know 

Fixlog.txt

ESET log file.txt

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Try a clean install of Chrome, see if that helps/makes a difference...

If your Chrome Bookmarks are important do this first:

Go to this link: http://www.wikihow.com/Export-Bookmarks-from-Chrome follow the instructions and Export your Bookmarks from Chrome, save to your Desktop or similar. Note the instructions can also be used to Import the bookmarks.....

Continue for a clean install:

Remove all synced data from Chrome go here: http://www.howtogeek.com/103655/how-to-delete-your-google-chrome-browser-sync-data/ follow those instructions... It is essntial that any/all synced data is removed when the browser is hijacked or exploited in anyway...

Uninstall Chrome: https://support.google.com/chrome/answer/95319?hl=en-GB follow those instructions, ensure the option to "Also delete your browsing data" is selected. <<--- Very important!!

Navigate to C:\Users\\Appdata\Local from that folder delete the folder named Google (you will need to show hidden files/folders to see the folder Appdata)

For XP that will be My Computer > C:\ Documents and Settings\\Application Data\Roaming

How to show hidden files and folders for windows: http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/

Install Google Chrome from here: https://www.google.com/intl/en_uk/chrome/browser/desktop/index.html

Install Adblock Plus to Chrome: https://chrome.google.com/webstore/detail/adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb

Install DrWeb Link Ant-virus Link Checker: https://chrome.google.com/webstore/detail/drweb-anti-virus-link-che/aleggpabliehgbeagmfhnodcijcmbonb?hl=en
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I have tried to do these things which may have helped. I am at least glad because it reset my saved passwords. I cleared all the sync and bookmarks, etc. but I can still see them when I use my tablet. Not sure if that will keep it messed up.

I still can tell something is going on, because when I restart the computer or change users there is a long delay. I have a SSD and it usually changes in a few seconds. So when that circle is going round and round more than twice it feels like an eternity.  Please let me know if you have any suggestions.

Amirtha

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There is no obvious malware or infection on your system, all scans return clean logs. Regarding Chrome, did you export bookmarks to HTML file? it would have to be named and saved to a folder of your choice (usually Desktop) so to be easily found for importing back after re-installing Chrome...

Set your system up for a "Clean Boot" first and see if there is any improvement... Instructions at the following link: https://windowsinstructed.com/clean-boot-windows-windows/

Does your system respond any better in Clean Boot mode?

 

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I tried the clean boot, and I think it has helped a bit.

For chrome, I didn't have any trouble getting back my bookmarks. I just wondered if it was a problem that they never totally disappeared on my other devices.

I think I'm as set as I can be to be honest. Thank you for your help!

Amirtha

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If you are sure run the following to clean up....

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

If your security program alerts to Delfix either, accept the alert or turn your security off.

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:


  •    
  • Remove disinfection tools
       
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
       
  • Reset system settings

Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin...  busy.gif

 

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I'm not getting a workable download for delfix at either of those links. I thought it might be because I'm using windows 10?

Otherwise it is doing pretty good I think. Is it ok to go through and remove/uninstall the stuff we used by hand?

Thank you for all your help!

Amirtha

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  • 3 weeks later...
  • Root Admin

Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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