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MBAM stops IE running


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I'm running Windows 7 SP1, fully updated, with MBAM Home (Premium) 2.2.0.1024, database version 20.6.03.06.02, set to load on start-up.

 

If after start-up I try to run Internet Explorer (v11.0.9600.18204), a skeleton window appears that never populates; it closes after a few seconds.  In Task Manager, 2 IE processes appear, one of which closes when the skeleton window closes; the other one persists for 30 seconds or so, then closes.

 

If I close MBAM, IE will then run normally.

 

If I then manually load MBAM again, IE still runs normally.

 

If I prevent MBAM from loading on start-up, IE runs normally.  If I then load MBAM manually, IE will still run normally.

 

To summarise: it seems that MBAM is preventing IE from running unless IE has been run before MBAM loads.

 

All IE add-ons are disabled (I have tried resetting IE).

 

Can anyone help with this problem? - thanks.

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Hello and :welcome: :
 
 
I don't recall seeing that reported here in the forum.
 
Let's get a bit more system information to try to determine what's happening.

Please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
 
EDIT:
 
In addition to the 3 logs mentioned above, it would also help if you could ALSO please attach an MBAM PROTECTION log from a day where this reported behavior occurred. Instructions for locating and exporting the log are HERE, and also at the bottom of this post.
 
Thanks,
------------------

How to get SCAN logs or PROTECTION logs:
(Export log to save as a txt file for posting in the forum when requested)

  • Open MBAM.
  • Click on the HISTORY tab > APPLICATION LOGS.
  • Double-click on the SCAN LOG which shows the date and time of the scan just performed (or the one you are asked to post), OR on the PROTECTION LOG showing the detection you are reporting (or the one that you are asked to post).
  • Click EXPORT.
  • Click TEXT FILE (*.txt)
  • In the "Save File" dialog box which appears, click on DESKTOP.
  • In the FILE NAME box, type a name for your saved scan or protection log.
  • A message box named "File Saved" should appear, stating that "Your file has been successfully exported".
  • Click OK.
  • Please attach the saved log to your next reply here in this thread.
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Hello and Welcome to Malwarebytes

Looks like you are/were infected at one time, and seem to have leftovers that need to be dealt with.

We are not permitted to work on possible malware-related issues here in this section of the forum.

Such work is conducted in a special forum area reserved for that purpose, or at the help desk.

So, for expert assistance, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.

It explains the options for free, expert help -->>AND<<-- the suggested, preliminary steps to expedite the process.

A malware analyst will assist you with looking into your issue.

Thank you

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