Infected need help

[jwyman1]

Hi - Congratulations. Your Beta program stopped a Ransomware attach yesterday.

I run a Windows 10 Pro system on a modern PC.

 

But it is now crippled and will not start.  Error message is:

    "Unable to connect to service".

 

Reinstalled it a few times.  Also deleted the Ransomware folder (with a bit of

effort) and reinstalled it again.

Nothing works - it will not start.

 

I really want to run your program.  Can you help?

Thanks.

Edited March 6, 2016 by AdvancedSetup
removed personal details

[1PW]

Hello jwyman1 and

I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and have one of the Malware Removal Experts assist you with your issue.

If, as recommended, you do open a topic in Malware Removal Help, please make reference to this thread.

If you would like to get off to a very fast start, the Malware Removal Experts would appreciate it if you would also attach (not copy/paste) both the FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1 into your new topic. Please do not tick, nor untick, any pre-configured FRST categories.

Thank you.