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meloncurious
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meloncurious

meloncurious

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Last year I encountered many HELP_DECRYPT files left in lots of folders I'd downloaded anime into. I did many registry edits and clean wipes, nothing comes up on scan.


I recently rediscovered some in AppData, just the file it leaves behind with the details, called HELP_DECRYPT. I've done scans with Malwarebytes and it doesn't detect anything at all. I can't afford Spyhunter and the free version is cheeky and you can't finish a scan or remove anything unless you have a product key, am I safe now or is it not reliable? I've heard Malwarebytes can detect anything left from this malware, but I'm no expert so I have no idea.


I just have the files left from it, I didn't lose anything super important, do I just manually delete all the HELP_DECRYPT png files etc and leave it or is there anything else I need to do? Please help!


 


Last year I did many cleans and scans and encountered no other issues, all of the leftover HELP_DECRYPT files are from last June, but I'm paranoid, and I also want to know if it's okay to just individually go through each folder on Appdata and delete the PNGs and internet shortcuts it leaves behind, is there a way to do it in one go, is it a sign I'm still infected? 


 


Sorry this is all over the place.


 


Also, my laptop has been super slow lately so I get worried. It turns itself on from sleep by itself sometimes at 2 or 3am as well, I'm assuming that has nothing to do with this though.


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kevinf80

kevinf80

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Hello and welcome to Malwarebytes,

Please be aware the following P2P/Piracy Warning is a standard opening reply made here at Malwarebytes, we make no accusations but do make you aware of Forum Protocol....

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.


Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good...

Change the download folder setting in the default Browser so all tools we may use are saved to the Desktop:

Chrome.JPGGoogle Chrome - Click the "Customize and control Google Chrome" button in the upper right-corner of the browser. Settings.JPG
Choose Settings. at the bottom of the screen click the
"Show advanced settings..." link. Scroll down to find the Downloads section and click the Change... button. Select your desktop and click OK.

Firefox.JPGMozilla Firefox - Click the "Open Menu" button in the upper right-corner of the browser. Settings.JPG Choose Options. In the downloads section, click the Browse button, click on the Desktop folder and the click the "Select Folder" button. Click OK to get out of the Options menu.

IE.jpgInternet Explorer - Click the Tools menu in the upper right-corner of the browser. Tools.JPG Select View downloads. Select the Options link in the lower left of the window. Click Browse and select the Desktop and then choose the Select Folder button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen.
NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop.

Change default download folder location in Edge:

Boot to a user account with admin status, select start > file explorer > right click on "Downloads" folder and select "Properties"

In the new window select "Location" tab > clear the text field box and type in or copy/paste %userprofile%\Desktop > select "Apply" then "OK"

Be aware you are not changing the Browser download folder location, you are changing the user’s download directory location.....

Next,

Please open Malwarebytes Anti-Malware.

  • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
  • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete Apply Actions to any found entries.
  • Wait for the prompt to restart the computer to appear (if applicable), then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.


To get the log from Malwarebytes do the following:

  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:

      Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
      Text file (*.txt)        - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
      XML file (*.xml)      - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…




If Malwarebytes is not installed follow these instructions first:

Download Malwarebytes Anti-Malware to your desktop.

  • Double-click mbam-setup and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:
  • Launch Malwarebytes Anti-Malware
  • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
  • Click Finish. Follow the instructions above....


Next,

Download AdwCleaner by Xplode onto your Desktop.

  • Double click on Adwcleaner.exe to run the tool.
  • Click on the Scan in the Actions box
  • Please wait fot the scan to finish..
  • When "Waiting for action.Please uncheck elements you want to keep" shows in top line..
  • Click on the Cleaning box.
  • Next click OK on the "Closing Programs" pop up box.
  • Click OK on the Information box & again OK to allow the necessary reboot
  • After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed...



Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.


  • Double-click to run it. When the tool opens click Yes to disclaimer.
    (Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach those logs to your reply.



Let me see those logs in your next reply...

Thank you,

Kevin...
 

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meloncurious

meloncurious

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Hello and welcome to Malwarebytes,

Please be aware the following P2P/Piracy Warning is a standard opening reply made here at Malwarebytes, we make no accusations but do make you aware of Forum Protocol....

 

 

Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good...

Change the download folder setting in the default Browser so all tools we may use are saved to the Desktop:

Chrome.JPGGoogle Chrome - Click the "Customize and control Google Chrome" button in the upper right-corner of the browser. Settings.JPG

Choose Settings. at the bottom of the screen click the

"Show advanced settings..." link. Scroll down to find the Downloads section and click the Change... button. Select your desktop and click OK.

Firefox.JPGMozilla Firefox - Click the "Open Menu" button in the upper right-corner of the browser. Settings.JPG Choose Options. In the downloads section, click the Browse button, click on the Desktop folder and the click the "Select Folder" button. Click OK to get out of the Options menu.

IE.jpgInternet Explorer - Click the Tools menu in the upper right-corner of the browser. Tools.JPG Select View downloads. Select the Options link in the lower left of the window. Click Browse and select the Desktop and then choose the Select Folder button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen.

NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop.

Change default download folder location in Edge:

Boot to a user account with admin status, select start > file explorer > right click on "Downloads" folder and select "Properties"

In the new window select "Location" tab > clear the text field box and type in or copy/paste %userprofile%\Desktop > select "Apply" then "OK"

Be aware you are not changing the Browser download folder location, you are changing the user’s download directory location.....

Next,

Please open Malwarebytes Anti-Malware.

  • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
  • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete Apply Actions to any found entries.
  • Wait for the prompt to restart the computer to appear (if applicable), then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.

To get the log from Malwarebytes do the following:

  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:

      Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply

      Text file (*.txt)        - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

      XML file (*.xml)      - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…

If Malwarebytes is not installed follow these instructions first:

Download Malwarebytes Anti-Malware to your desktop.

  • Double-click mbam-setup and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:
  • Launch Malwarebytes Anti-Malware
  • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
  • Click Finish. Follow the instructions above....

Next,

Download AdwCleaner by Xplode onto your Desktop.

  • Double click on Adwcleaner.exe to run the tool.
  • Click on the Scan in the Actions box
  • Please wait fot the scan to finish..
  • When "Waiting for action.Please uncheck elements you want to keep" shows in top line..
  • Click on the Cleaning box.
  • Next click OK on the "Closing Programs" pop up box.
  • Click OK on the Information box & again OK to allow the necessary reboot
  • After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed...

Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.

    (Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)

  • Make sure Addition.txt is checkmarked under "Optional scans"
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach those logs to your reply.

Let me see those logs in your next reply...

Thank you,

Kevin...

 

 

 

Hello Kevin! Thank you very much for your time! I have these logs for you

 

I originally pasted, then realised you could attach the files! I hope these are okay! I do already have adwcleaner and did one in the last couple of weeks, however using it right now prompts me to update it, and Windows does not seem to like this update, marking the download as unsafe.

 
 
I wonder how buggered I am from these logs x__x;;; I am so nervous! I don't think I have anything illegal; I have the free download Adobe released of CS2 and other software as I was a uni student with access to Adobe!

 

 

 

PS. There is lots of leftover HELP_DECRYPT png and shortcut files in lots of folders, I'm nervous! Can I delete them?

malwarebtes log.txt

FRST.txt

Addition.txt

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kevinf80

kevinf80

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Posted

Don`t be nervous your logs are fine, bit of a tidy up needed... Also ignore the warning for AdwCleaner, let it update and run a fresh scan..

 

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.
 

Post the logs from FRST and AdwCleaner, also give an update on any remaining issues or concerns...

 

Thank you,

 

Kevin

Fixlist.txt

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meloncurious

meloncurious

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Don`t be nervous your logs are fine, bit of a tidy up needed... Also ignore the warning for AdwCleaner, let it update and run a fresh scan..

 

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.

NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.

The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

 

Post the logs from FRST and AdwCleaner, also give an update on any remaining issues or concerns...

 

Thank you,

 

Kevin

 

I shall get to that now and let you know the results!

Yes please some other things- one of the services in bg is SMMP TRAP, is this normal? Do I have spyware or anything? And once I've cleaned up, does this mean that my pastes to you reveal that the HELP_DECRYPT ransomware isn't actively on my computer and thus are the files left behind just harmless remnants? (the png files called HELP_DECRYPT)

 

thank you!

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meloncurious

meloncurious

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I shall get to that now and let you know the results!

Yes please some other things- one of the services in bg is SMMP TRAP, is this normal? Do I have spyware or anything? And once I've cleaned up, does this mean that my pastes to you reveal that the HELP_DECRYPT ransomware isn't actively on my computer and thus are the files left behind just harmless remnants? (the png files called HELP_DECRYPT)

 

thank you!

 

There's also a folder in my c drive that can't be accessed called b4b7a8857f39c16a7e13376c57 hmm

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meloncurious

meloncurious

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Your system is clean except for the inert remnants that will be removed with FRST, What do you mean by the following quote?

 

SMMP TRAP is a service on my Task Manager list and I wondered if that was anything suspicious

 

I had to work last night so I need to redo everything today, sorry for the delay!

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kevinf80

kevinf80

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SMMP TRAP is a service on my Task Manager list and I wondered if that was anything suspicious

Are you sure that service is not SNMP TRAP ??

 

Can you right click on this folder b4b7a8857f39c16a7e13376c57 hmm select > send to > Compressed (zipped) folder, attach to your reply..

 

Also can you give me the full navigational address of that folder eg C:\b4b7a8857f39c16a7e13376c57 hmm is must be correct...

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meloncurious

meloncurious

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Are you sure that service is not SNMP TRAP ??

 

Can you right click on this folder b4b7a8857f39c16a7e13376c57 hmm select > send to > Compressed (zipped) folder, attach to your reply..

 

Also can you give me the full navigational address of that folder eg C:\b4b7a8857f39c16a7e13376c57 hmm is must be correct...

 

Okay, back! My bad, it is indeed SNMP TRAP not the one I put! Is it safe?

 

I have for you the attached logs for Adwcleaner and Foobar (which came up and got rid of the HELP_DECRYPT remnants so thank you so much!)

 

I never used PG in the end (there's a Chrome extension that lets this game play for you even outside of JP without proxies needed) but I followed a tutorial online recently about how to play Kancolle if you're not in Japan, promise I've been good! 

I tried to compress a zip for that folder, but it would not let me as it said the folder did not contain anything to compress. The location is indeed in C:\ , under

 

C:\b4b7a8857f39c16a7e13376c57

 

It is odd that it won't compress, as it contains an application called MPSigStub.exe? I have no idea what it is or if it's safe but it has been there since last July apparently!

 

Sorry to be super persistent, some other random concerns

 

- Still feeling unsure if there's any spyware, I'll be watching a stream of a Youtube video and without going on the touchpad to move the mouse, it acts like it has and brings up the video control part at the bottom with the minutes elapsed and whatnot by itself

 

- How to check if anything else is a possible threat to my pc but isn't coming up in McAfee (once, McAfee and Mwb were removed all by themselves and it really scared me! I've scanned and reinstalled since with no problems, though)

 

- A question about the hackers behind the HELP_DECRYPT malware: Do they ever actually bother looking at or distributing the files they Cryptolock? I'm sure some of my old chatlogs were in folders which were infected. They probably snicker at some of the things my friends have said in them.

 

Thank you very much!

Thank you for your patience, also.

Fixlog.txt

AdwCleanerC1.txt

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kevinf80

kevinf80

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MpSigStub.exe is a MS installer application used in conjunction with Windows Automatic Updates. It extracts update files to a temporary directory, In your case "C:\b4b7a8857f39c16a7e13376c57" I would just leave it alone...

 

SNMP Traps   Is also safe, I`m not going to explain this one... Have a read here: https://support.microsoft.com/en-us/kb/172879

 

 

A question about the hackers behind the HELP_DECRYPT malware: Do they ever actually bother looking at or distributing the files they Cryptolock?

 

The the answer to that is NO, they have no interest whatsoever. They are quite happy to mess up your system and look for a Ransom, even if you pay the ransom there is no guarantee of a fix...

 

I do not see any malware or infection in your logs, i`d say you are good to go. Just clean up first...

 

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

If your security program alerts to Delfix either, accept the alert or turn your security off.

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:



  •    
  • Remove disinfection tools
       
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
       
  • Reset system settings



Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…
 

Next,

 

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin...  busy.gif
 

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meloncurious

meloncurious

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thank you so much! I'm so sorry, I forgot one final question:

 

I'll be watching videos or have Chrome or other windows open so the window is current/highlighter

it clicks off by itself as if someone else has, is it a glitch? you know when you click another window and the current one's header dims? 

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