Ransomware

[Filmmaker]

Hello

 

I'm asking a question for my sister who was recently attacked by ransomware by unfortunately opening a 'Zip File' she thought was from her doctor. Once the file/program was launched, it was impossible to stay ahead of its destructive systematic protocol. She was using Mcafee at the time on a Windows Based Laptop - Windows 7. But I think she have only had 'one' program and not sure if the version of Mcafee also included a Malware program? Is there any hope for removal after one has unwittingly self-infected their own computer? Could Malwarebytes have extracted Ransomeware in this situation? 

 

Thank You

 

[daledoc1]

Hello:

 

There is no way to know for sure without seeing diagnostic information from the affected/infected computer.

(There are many, ever-changing malware & ransomware variants in the wild.)

 

This sub-forum is reserved for one-one-one malware removal assistance for the owner of the infected computer and the malware experts.

 

If your sister needs help, it would be best if she would please create her own forum account and start a new post here in this section.

One of the malware helpers will guide her through cleanup.

 

Until then, the forum mod team will likely move this thread to a more suitable sub-forum. No worries though.

 

Thanks for your understanding,

[daledoc1]

<topic moved by mod team -- thanks>