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Ongoing Issue with Annoying Infection


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I had malwarebytes premium license, but when I reinstalled windows recently I lost it. I have been using the system for a while now with the free version but I think I still managed to pick up an annoying infection. 

 

Occasionally it will cause side-bars to move up-and-down, it will zoom-in or zoom-out on my browser, occasionally it will highlight and erase text. It is very irritating and I can't seem to remove it using malware bytes scans. I attached the documents as instructed to this post. 

 

Thanks for your help! 

 

 

FRST.txt

Addition.txt

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Hello and welcome to Malwarebytes,

Please be aware the following P2P/Piracy Warning is a standard opening reply made here at Malwarebytes, we make no accusations but do make you aware of Forum Protocol....

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.


Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good...

 

If you have lost the activation licence key information for malwarebytes it can be located here: http://www.cleverbridge.com/342/?scope=cusecolp

 

Next,

 

Please open Malwarebytes Anti-Malware.

  • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
  • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete Apply Actions to any found entries.
  • Wait for the prompt to restart the computer to appear (if applicable), then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.


To get the log from Malwarebytes do the following:

  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:

      Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
      Text file (*.txt)        - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
      XML file (*.xml)      - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…



Next,

 

Download AdwCleaner by Xplode onto your Desktop.

  • Double click on Adwcleaner.exe to run the tool.
  • Click on the Scan in the Actions box
  • Please wait fot the scan to finish..
  • When "Waiting for action.Please uncheck elements you want to keep" shows in top line..
  • Click on the Cleaning box.
  • Next click OK on the "Closing Programs" pop up box.
  • Click OK on the Information box & again OK to allow the necessary reboot
  • After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed...


Next,
 
thisisujrt.gif Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts. (re-enable when done)
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.



Next,

 

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs....

Let me see those logs, also give an update on any remaining issues or concerns...

 

Thank you,

 

Kevin..
 

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  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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Ok, I ran the scan using the free version. I could not recover my premium license, I entered my e-mail and the system recognized it but I never recieved anything in my e-mail. I checked my spam folder as well. If I continue to see symptoms over the next few hours I will report them. 

 


Malwarebytes Anti-Malware

www.malwarebytes.org

 

Scan Date: 3/8/2016

Scan Time: 9:44 AM

Logfile: 

Administrator: Yes

 

Version: 2.2.0.1024

Malware Database: v2016.03.08.04

Rootkit Database: v2016.02.27.01

License: Free

Malware Protection: Disabled

Malicious Website Protection: Disabled

Self-protection: Disabled

 

OS: Windows 10

CPU: x64

File System: NTFS

User: Jeremy

 

Scan Type: Threat Scan

Result: Completed

Objects Scanned: 403392

Time Elapsed: 30 min, 9 sec

 

Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Enabled

Heuristics: Enabled

PUP: Enabled

PUM: Enabled

 

Processes: 0

(No malicious items detected)

 

Modules: 0

(No malicious items detected)

 

Registry Keys: 0

(No malicious items detected)

 

Registry Values: 0

(No malicious items detected)

 

Registry Data: 0

(No malicious items detected)

 

Folders: 0

(No malicious items detected)

 

Files: 0

(No malicious items detected)

 

Physical Sectors: 0

(No malicious items detected)

 

 

(end)


 

# AdwCleaner v5.101 - Logfile created 08/03/2016 at 11:46:10

# Updated 07/03/2016 by Xplode

# Database : 2016-03-08.1 [server]

# Operating system : Windows 10 Pro  (x64)

# Username : Jeremy - DESKTOP-NDLQJTL

# Running from : C:\Users\Jeremy\Downloads\AdwCleaner (1).exe

# Option : Clean


 

***** [ Services ] *****

 

 

***** [ Folders ] *****

 

 

***** [ Files ] *****

 

[-] File Deleted : C:\Users\Jeremy\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_wtov9.com_0.localstorage

[-] File Deleted : C:\Users\Jeremy\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_wtov9.com_0.localstorage-journal

 

***** [ DLLs ] *****

 

 

***** [ Shortcuts ] *****

 

 

***** [ Scheduled tasks ] *****

 

 

***** [ Registry ] *****

 

 

***** [ Web browsers ] *****

 

[-] [C:\Users\Physics and Tutoring\AppData\Local\Google\Chrome\User Data\Default\Web Data] [search Provider] Deleted : aol.com

[-] [C:\Users\Physics and Tutoring\AppData\Local\Google\Chrome\User Data\Default\Web Data] [search Provider] Deleted : ask.com

 

*************************

 

:: "Tracing" keys removed

:: Winsock settings cleared

 

*************************

 

C:\Program Files (x86)\AdwCleaner\AdwCleaner[C1].txt - [1211 bytes] - [08/03/2016 11:46:10]

C:\Program Files (x86)\AdwCleaner\AdwCleaner[s1].txt - [1290 bytes] - [08/03/2016 11:44:52]

 

########## EOF - C:\Program Files (x86)\AdwCleaner\AdwCleaner[C1].txt - [1397 bytes] ##########

 

 

 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Junkware Removal Tool (JRT) by Malwarebytes

Version: 8.0.3 (02.09.2016)

Operating System: Windows 10 Pro x64 

Ran by Jeremy (Administrator) on Tue 03/08/2016 at 12:02:03.89

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

 

 

 

File System: 6 

 

Successfully deleted: C:\Users\Jeremy\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.azlyrics.com_0.localstorage-journal (File) 

Successfully deleted: C:\Users\Jeremy\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.azlyrics.com_0.localstorage (File) 

Successfully deleted: C:\Users\Jeremy\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.lyricsfreak.com_0.localstorage-journal (File) 

Successfully deleted: C:\Users\Jeremy\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.lyricsfreak.com_0.localstorage (File) 

Successfully deleted: C:\Users\Jeremy\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.metrolyrics.com_0.localstorage-journal (File) 

Successfully deleted: C:\Users\Jeremy\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.metrolyrics.com_0.localstorage (File) 

 

 

 

Registry: 0 

 

 

 

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Scan was completed on Tue 03/08/2016 at 13:38:41.24

End of JRT log

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 


 

 

 

 

FRST 2.txt

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  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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