Jump to content

Probable Malware Infection - logs attached as instructed

Recommended Posts

I have a suspected malware infection on Win7 Home Premium, Dell Inspiron laptop.  Ran the MalwareBytes scan and diagnosis as instructed, and while it found and removed some adware/crapware, the symptomatic problems persist.


Farbar FRST.txt and Addition.txt files are attached.


Four symptoms:


1) Windows Update KB2847927 (purportedly for windows defender?) will not complete a download

2) Windows firewall cannot be enabled

3) The NT Kernel & System process is often taking 2-15% of the CPU and when it is doing this, the system is very sluggish

4) A third-party parental control package called NetNanny (which forces all web browsing through its filter) is not functioning properly, and their tech support has said that the problem appears to be some other software "conflicting" with it.



Link to post
Share on other sites

Hello and welcome to Malwarebytes,

Please be aware the following P2P/Piracy Warning is a standard opening reply made here at Malwarebytes, we make no accusations but do make you aware of Forum Protocol....

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good...




Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.




Please open Malwarebytes Anti-Malware.

  • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
  • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete Apply Actions to any found entries.
  • Wait for the prompt to restart the computer to appear (if applicable), then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.

To get the log from Malwarebytes do the following:

  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:

      Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
      Text file (*.txt)        - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
      XML file (*.xml)      - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…



Download AdwCleaner by Xplode onto your Desktop.

  • Double click on Adwcleaner.exe to run the tool.
  • Click on the Scan in the Actions box
  • Please wait fot the scan to finish..
  • When "Waiting for action.Please uncheck elements you want to keep" shows in top line..
  • Click on the Cleaning box.
  • Next click OK on the "Closing Programs" pop up box.
  • Click OK on the Information box & again OK to allow the necessary reboot
  • After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed...

thisisujrt.gif Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts. (re-enable when done)
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.



Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

32 Bit version:

64 Bit version:

Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and  Click Finish when the scan is done.

Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

Let me see those logs, also give an update on any remaining issues or concerns...


Thank you,




Link to post
Share on other sites

Hi Kevin,


Thanks for the help.  Performed all steps as directed.  Of the original 4 symptoms, 2 seem to be resolved (was able to download and install KB2847927; NT Kernel & System is now <1%), and two are still present (Windows firewall still cannot be enabled and NetNanny still does not function properly).  Not sure if these issues are malware related or not, so look forward to your insights.


Attaching Fixlog.txt to bottom of this thread.


Here are the other outputs:


MBAM output:


Malwarebytes Anti-Malware
Scan Date: 3/6/2016
Scan Time: 5:20 PM
Administrator: Yes
Malware Database: v2016.03.06.04
Rootkit Database: v2016.02.27.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Disabled
Self-protection: Disabled
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: lrichey
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 459159
Time Elapsed: 40 min, 11 sec
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
Processes: 0
(No malicious items detected)
Modules: 0
(No malicious items detected)
Registry Keys: 0
(No malicious items detected)
Registry Values: 0
(No malicious items detected)
Registry Data: 0
(No malicious items detected)
Folders: 0
(No malicious items detected)
Files: 0
(No malicious items detected)
Physical Sectors: 0
(No malicious items detected)
AdwCleaner output:
# AdwCleaner v5.100 - Logfile created 06/03/2016 at 19:32:14
# Updated 06/03/2016 by Xplode
# Database : 2016-03-06.3 [server]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : lrichey - HANNA
# Running from : C:\Users\lrichey\Downloads\adwcleaner_5.100.exe
# Option : Clean
***** [ Services ] *****
***** [ Folders ] *****
[-] Folder Deleted : C:\Program Files (x86)\Coupons
[-] Folder Deleted : C:\ProgramData\apn
[-] Folder Deleted : C:\ProgramData\Ask
[-] Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Coupons
***** [ Files ] *****
[-] File Deleted : C:\Users\Public\Desktop\eBay.lnk
***** [ DLLs ] *****
***** [ Shortcuts ] *****
***** [ Scheduled tasks ] *****
***** [ Registry ] *****
[#] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{44CBC005-6243-4502-8A02-3A096A282664}
[#] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{80703783-E415-4EE3-AB60-D36981C5A6F1}
[#] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D8278076-BC68-4484-9233-6E7F1628B56C}
[#] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F297534D-7B06-459D-BC19-2DD8EF69297B}
[#] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
[#] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{80703783-E415-4EE3-AB60-D36981C5A6F1}
[#] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{884189CF-7C10-41E8-A014-F7B2BE40AADB}
[#] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{BD125908-5F10-409F-9C01-F2207CA18887}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9945959C-AAD8-4312-8B57-2DE11927E770}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{EEA63863-87BC-4DCA-A5B5-EB97E3B04806}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DF780F87-FF2B-4DF8-92D0-73DB16A1543A}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
[#] Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{6978F29A-3493-40B2-8CDC-9C13A02F85A4}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{D7949A66-D936-4028-9552-14F7DC50F38D}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{6978F29A-3493-40B2-8CDC-9C13A02F85A4}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{D7949A66-D936-4028-9552-14F7DC50F38D}
[-] Key Deleted : HKCU\Software\APN PIP
[-] Key Deleted : HKLM\SOFTWARE\Classes\Installer\Features\A81E737A17150D040843D72D34240018
[-] Key Deleted : HKLM\SOFTWARE\Classes\Installer\Products\A81E737A17150D040843D72D34240018
[-] Key Deleted : HKLM\SOFTWARE\Classes\Installer\UpgradeCodes\7AB5857A57A0687786597A857BFFFFFF
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0E12F736682067FDE4D1158D5940A82E
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1A24B5BB8521B03E0C8D908F5ABC0AE6
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\2B0D56C4F4C46D844A57FFED6F0D2852
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\49D4375FE41653242AEA4C969E4E65E0
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6AA0923513360135B272E8289C5F13FA
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6F7467AF8F29C134CBBAB394ECCFDE96
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\922525DCC5199162F8935747CA3D8E59
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\BCDA179D619B91648538E3394CAC94CC
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\D677B1A9671D4D4004F6F2A4469E86EA
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\DD1402A9DD4215A43ABDE169A41AFA0E
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\E36E114A0EAD2AD46B381D23AD69CDDF
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\EF8E618DB3AEDFBB384561B5C548F65E
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\8036C72171EF4ba46856BF57969F6A36
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\89BB7852687BDC34B9A81E01C7FF9173
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\8CBC85D72B148084ABE8C2F072F781F4
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\8CC5A38A64D6098468BC8395BA0EFF03
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\8DF9A1AC557F56c49B56F6B83E293C15
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A97C590397DCC454AA8923563BAB10E4
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\B08932C78B697C244BE7BA3E6FF09B62
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\CFA51B44D54927c4E9B7BC1D3FD1E49F
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\D14A7F65792054F418578C78367D13F7
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\DFE9F0BD163D827438CB6AD6B100EC48
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\F739A19A8327dc64C9A8B641A9E89646
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\158D6D9E3FE81fa428925F22ACB3A965
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\15E6C514FEFC09f45BAFAAE1D7546ED4
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1DB42320A8525634AA089F0BEC86473B
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\22468B0D6050b2e46B9C4B67A8F59577
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\2251BF05A2F606d43BB064BD63CBD87E
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\3255D95681398614190EDF0A4F3F77DB
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\3CDF313E9B28c944FBC7579CF4949414
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\71E54748EDD3dc1468548785DC856EDA
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\754590DD06DE8d249B526503432F99D4
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\A81E737A17150D040843D72D34240018
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\7AB5857A57A0687786597A857BFFFFFF
[#] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Installer\Products\A81E737A17150D040843D72D34240018
***** [ Web browsers ] *****
:: "Tracing" keys removed
:: Winsock settings cleared
C:\Program Files (x86)\AdwCleaner\AdwCleaner[C1].txt - [7883 bytes] - [06/03/2016 19:32:14]
C:\Program Files (x86)\AdwCleaner\AdwCleaner[s1].txt - [7768 bytes] - [06/03/2016 19:25:26]
########## EOF - C:\Program Files (x86)\AdwCleaner\AdwCleaner[C1].txt - [8069 bytes] ##########
JRT output:
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.3 (02.09.2016)
Operating System: Windows 7 Home Premium x64 
Ran by lrichey (Administrator) on Sun 03/06/2016 at 19:40:21.17
File System: 43 
Successfully deleted: C:\Users\lrichey\AppData\Local\{0609E26E-3AD5-4ADA-B0A5-F2112B141BD7} (Empty Folder)
Successfully deleted: C:\Users\lrichey\AppData\Local\{23F907D3-F453-4ACE-AA2A-D32BE8081C39} (Empty Folder)
Successfully deleted: C:\Users\lrichey\AppData\Local\{34528F65-55D8-4AD9-AC44-261E091F73AA} (Empty Folder)
Successfully deleted: C:\Users\lrichey\AppData\Local\{3484E516-0AAD-4E85-9CE0-36163E910786} (Empty Folder)
Successfully deleted: C:\Users\lrichey\AppData\Local\{409275B8-AC4A-4697-A860-D64E8F29090E} (Empty Folder)
Successfully deleted: C:\Users\lrichey\AppData\Local\{51597E04-111A-4402-8386-C13482EC21E5} (Empty Folder)
Successfully deleted: C:\Users\lrichey\AppData\Local\{689DEAA0-2226-4D26-B958-A28393AE4770} (Empty Folder)
Successfully deleted: C:\Users\lrichey\AppData\Local\{741EC649-4CF0-46E2-AF5C-7502375B9F75} (Empty Folder)
Successfully deleted: C:\Users\lrichey\AppData\Local\{777098BF-77B0-471D-88C2-9C78F3DC584B} (Empty Folder)
Successfully deleted: C:\Users\lrichey\AppData\Local\{78B6995C-E886-4231-B126-CC4A042B76F6} (Empty Folder)
Successfully deleted: C:\Users\lrichey\AppData\Local\{826639FD-5625-4716-A687-B52B7BC5E840} (Empty Folder)
Successfully deleted: C:\Users\lrichey\AppData\Local\{83883421-500A-4E0D-A934-9F9DB880649C} (Empty Folder)
Successfully deleted: C:\Users\lrichey\AppData\Local\{8E34685A-4E02-42C5-B993-BFD1BB3345F3} (Empty Folder)
Successfully deleted: C:\Users\lrichey\AppData\Local\{9FF5E5F1-8C8C-4CD1-9A99-40ECDF2E9001} (Empty Folder)
Successfully deleted: C:\Users\lrichey\AppData\Local\{ACAFD824-8412-45A7-BA2B-308A42880922} (Empty Folder)
Successfully deleted: C:\Users\lrichey\AppData\Local\{ADDDA1B6-5C97-4301-92E2-0F1538466490} (Empty Folder)
Successfully deleted: C:\Users\lrichey\AppData\Local\{BFED3B17-E6A5-4F48-A695-F387F2FEE663} (Empty Folder)
Successfully deleted: C:\Users\lrichey\AppData\Local\{CB7A6D52-C8C8-4941-98D3-6C6347669F44} (Empty Folder)
Successfully deleted: C:\Users\lrichey\AppData\Local\{D24F1E56-FB18-48B7-B205-468C777C7DE6} (Empty Folder)
Successfully deleted: C:\Users\lrichey\AppData\Local\{D3C88C71-FEEA-4DCB-B824-74FB6CA31301} (Empty Folder)
Successfully deleted: C:\Users\lrichey\AppData\Local\{E55B87B9-F87A-4A4C-A5A0-2544A616D71E} (Empty Folder)
Successfully deleted: C:\Users\lrichey\AppData\Local\{E99AE061-B6CF-4A19-8900-EA34A369FE97} (Empty Folder)
Successfully deleted: C:\Users\lrichey\AppData\Local\{F00F2D46-02A0-4185-8F70-EBB45CAED904} (Empty Folder)
Successfully deleted: C:\Users\lrichey\AppData\Local\{F7313E71-BBE0-45D7-BD96-2C98A4A25751} (Empty Folder)
Successfully deleted: C:\windows\couponprinter.ocx (File) 
Successfully deleted: C:\windows\system32\Tasks\PCDEventLauncherTask (Task)
Successfully deleted: C:\windows\system32\Tasks\PCDoctorBackgroundMonitorTask (Task)
Successfully deleted: C:\Users\lrichey\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\6KFLWHL8 (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\lrichey\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\HJ0UZIM6 (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\lrichey\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\SKIHYTGN (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\lrichey\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\XER8HOCH (Temporary Internet Files Folder) 
Successfully deleted: C:\windows\system32\RENE3B7.tmp (File) 
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\6KFLWHL8 (Temporary Internet Files Folder) 
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\HJ0UZIM6 (Temporary Internet Files Folder) 
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\SKIHYTGN (Temporary Internet Files Folder) 
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\XER8HOCH (Temporary Internet Files Folder) 
Successfully deleted: C:\windows\SysWOW64\REN3181.tmp (File) 
Successfully deleted: C:\windows\SysWOW64\REN4C81.tmp (File) 
Successfully deleted: C:\windows\SysWOW64\REN4CC1.tmp (File) 
Successfully deleted: C:\windows\SysWOW64\REN864C.tmp (File) 
Successfully deleted: C:\windows\SysWOW64\RENA557.tmp (File) 
Successfully deleted: C:\windows\SysWOW64\RENDC7B.tmp (File) 
Successfully deleted: C:\windows\SysWOW64\RENF8B.tmp (File) 
Deleted the following from C:\Users\lrichey\AppData\Roaming\Mozilla\Firefox\Profiles\38bw1aet.default\prefs.js
user_pref(browser.search.defaultenginename, Secure Search);
user_pref(browser.search.defaultenginename.US, Secure Search);
user_pref(browser.search.order.1, Secure Search);
user_pref(browser.search.selectedEngine, Secure Search);
user_pref(extensions.xpiState, {\app-profile\:{\toolbar_AVRV7@apn.ask.com\:{\d\:\C:\\\\Users\\\\lrichey\\\\AppData\\\\Roaming\\\\Mozilla\\\\Firefox\\\\Profiles\\\\38
Registry: 3 
Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{2F1E335A-858A-4BE9-8F6B-D0AF1D018B53} (Registry Key)
Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{67A2568C-7A0A-4EED-AECC-B5405DE63B64} (Registry Key)
Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{86395291-1651-485E-B7B0-D93B193B9F82} (Registry Key)
Scan was completed on Sun 03/06/2016 at 19:44:47.31
End of JRT log
MSRT output:
Results Summary:
No infection found.
Microsoft Windows Malicious Software Removal Tool Finished On Sun Mar 06 21:12:43 2016
Return code: 0 (0x0)
Link to post
Share on other sites

Use the following Tool and Uninstall NetNanny, make sure you have the necessary licence details available to install later...


Download GeekUninstaller from here: http://www.geekuninstaller.com/download (Choose free version) Save Geek.zip to your Desktop. (Visit the Home page at that link for necessary information)

Extract Geek Uninstaller and save to your Desktop. There is no need to install, the executable is portable and can also be run from a USB if required.

Run the tool, the main GUI will populate with installed programs list,

Left click on NetNanny to highlight that entry.

Select Action from the Menu bar, then Uninstall from there follow the prompts.

If Uninstall fails open the "Action" menu one more time and use "Force Removal" option...




Go to this folder "C:\Program Files (x86)\Malwarebytes Anti-Malware\Plugins" inside there is a file called "fixdamage.exe" please right click on it and choose "Run as administrator"


Reboot when complete, is the Firewall issue fixed... If so reinstall NetNanny. If not leave NN and do the following:


Download Farbar Service Scanner from here: http://www.bleepingcomputer.com/download/farbar-service-scanner/dl/62/ and run it on the computer with the issue.

Make sure the following options are checked:

  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center/Action Center
  • Windows Update
  • Windows Defender

  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


Let me see the relevant logs and give an update on any issues....


Thank you,





Link to post
Share on other sites

  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.