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Wont restart after disable


eyecue

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Hello eyecue:
 
For continuity, you could have replied to your own original topic.  Please create the following archives for developer analysis:

Create a ZIP file of the directory C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\
Create another ZIP file of the directory C:\ProgramData\Malwarebytes\MBAMService\logs\
 
Please attach the above zipped files to your next reply.
 
If a conventional Windows restart to the Normal boot mode has/does not resolve(d) the reported issue, please consider a clean re-install of MBARW:

1. Close all open Windows applications followed by a conventional Windows based uninstall of MBARW.
2. If MBARW was uninstalled successfully, the following directories will have been deleted from a typical Windows 64-bit system:
 

C:\Program Files\Malwarebytes\

C:\ProgramData\Malwarebytes Anti-Ransomware\

C:\ProgramData\MBAMService\


3. If any of the above directories remain, please delete them manually.
4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in to an Administrator's account. <===IMPORTANT!
5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the MBARW Introduction topic.
6. Restart the computer in a conventional manner to the Windows Normal boot mode.

Please reply to this topic with the status of your reported issue. Thank you for beta testing MBARW and your valued feedback.

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Disabled protection in dashboard as per directions to investigate false positive.  I am not able to restart the protection.  Clicking either FIX NOW or START PROTECTION does not do anything. 

Windows 10

Go down to your system try icon, right click icon and select "start protection"

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The process that started all of this is when a program called PRIVAZER was scanning and MBAR caught it and quarantined a file. Happened quick so I did not see what file or where it was sent for quarantine.  Attached is the MBAR logs. The files in C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware  are not able to be zipped.  I get an error that say unable to add a file or directory 

mbarwind-00.zip

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