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False Positive Teamviewer


fem

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Hi there,

I just wanted to share a false positive with you.
Today, after using 4 days the Malwarebytes Anti-Ransomware Beta, it removed my Teamviewer installation (TeamViewer_Service.exe etc) .
After I tried to install it, the installation aborted .
Unfortuantely, I don't see any way to use Teamviewer again, other than removing or stopping your software.

 

Hope this helps.

 

Bests

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Hello fem and :welcome:

Please create the following files for developer analysis:

Create a ZIP file of the directory C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\
Create another ZIP file of the directory C:\ProgramData\Malwarebytes\MBAMService\logs\

Please attach the above zipped files to your next reply.

 

Please consider placing the applicable Teamviewer executable in MBARW's Exclusions to avoid quarantine.

Thank you.

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Hi again, please find the requested folder attached to this message. Unfortunately I don't have the second folder.
Furthermore, my MB Anti-Ransomware doesn'T show any quarantined file in the application , which is pretty bad.

However, today the software had another false positive with "officeclicktorun" from my Office 365 installation. It deleted the file and forced me to repair Office (after I uninstalled Anti-Ransomware).

Hope this helps..

Anti-Ransomware.rar

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