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False positive, and then not


allesok

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Hello allesock and :welcome:

Please create the following files for developer analysis:

Create a ZIP file of the directory C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\
Create another ZIP file of the directory C:\ProgramData\Malwarebytes\MBAMService\logs\

Please attach the above zipped files to your next reply.

Thank you.

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Hello allesok:

The forum helpers never have access to closed source code, nor has the Quality Assurance department made an exhaustive study of a scenario such as yours, thus it can not be determined if unconventional installs are problematic. I personally recommend an uninstall followed by a conventional re-install.

 

Please consider a conventional clean re-install of MBARW:

1. Close all open Windows applications followed by a conventional Windows based uninstall of MBARW.
2. If MBARW was uninstalled successfully, the following directories will have been deleted from a typical Windows 64-bit system:
 

C:\Program Files\Malwarebytes\

C:\ProgramData\Malwarebytes Anti-Ransomware\

C:\ProgramData\MBAMService\


3. If any of the above directories remain, please delete them manually.
4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in to an Administrator's account. <===IMPORTANT!
5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the MBARW Introduction topic.
6. Restart the computer in a conventional manner to the Windows Normal boot mode.

Please reply to your topic with the status of your reported issue.

Thank you for beta testing MBARW and your valued feedback.

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