Will not update

[kangaroo319]

Try to update database, but just keeps trying to update, after installed Bitdefender Internet security 2016 Build20.0.25.1377

 

I uninstalled Malwarebytes . 2.2.0.1024  Rebooted

 

Installed Bitdefender .Rebooted

 

Reinstalled Malwarebytes, Rebooted  still will not update,

 

I have it only on demand at the moment,but i do have a lifetime license.

 

Using Windows 10 pro 64bit 8GB Ram

 

 

 

[Maurice Naggar]

 

First thing, let's be sure that some trust exclusions are made into the settings of BitDefender.

In order for Malwarebytes Anti-Malware and Bitdefender  to work  smoothly together instead of conflicting, you must configure both applications.  
 
How to configure Bitdefender  to exclude Malwarebytes files -
Step 1. Open Bitdefender
Step 2. Click on "Protection"
Step 3. Click on the little white cog icon beside the "Antivirus" options
Step 4. Go to "Exclusions"
Step 5. Turn on "Exclusions for files" by pressing the dark square
Step 6. Click on "Excluded files and folders"
Step 7. Click "Add" and select "Browse"
Step 8. Navigate to 'C:\Program Files (x86)\Malwarebytes Anti-Malware' or 'C:\Program Files\Malwarebytes Anti-Malware', select desired folder and click "OK"
Step 9. Make sure that the option "Both" is checked and select "Add"
Step 10. Click "OK"
Step 11. Reboot your computer <--Very Important!
 
 
How to add your Bitdefender  folder to Malwarebytes "Malware Exclusions" list -
Step 1. Open the Malwarebytes application
Step 2. Click on "Settings"
Step 3. Click "Malware Exclusions" in the left column
Step 4. Click on "Add Folder"
Step 5. Navigate to 'C:\Program Files (x86)\'  or  'C:\Program Files\'
Step 6. Click once on "Bitdefender" folder to highlight it
Step 7. Click on "Select Folder"
Step 8. Close Malwarebytes
Step 9. Reboot your computer <--Very Important!

 

See how it does after these steps.   and if no joy, then kindly provide this Protection log.

Look for the Protection Log for today  from the HISTORY section in our program.

Click on the History tab > Application Logs.
Double click on the Protection log which shows today's date.  Please make sure the word Protection is shown and also that you grab the very latest Date.
You can double click the line to get it on screen. Then use the menu at bottom of the window.

Click the EXPORT button at the bottom left.
Click TEXT file

Be very aware as to what folder and what NAME you give this report.  You have to make a note so you can send it.

Then attach that file with your next reply.
 

 

[kangaroo319]

I have done what was requested. Still no joy.

 

In C:\Program Files.For Bitdefender their was two folders Bitdefender and Bitdefender Agent. Tried with Just Bitdefender Folder.

Also tried with Bitdefender and Bitdefender Agent folders excluded.

 

Thanks for your assistance.

 

 

 

 

one.txt

[Maurice Naggar]

We are going to perform a clean install for Malwarebytes Anti-Malware.

 

Please follow the steps below:

 

Step 1: Run the clean-up tool and allow a reboot when prompted.

 

xxxx link removed xxxx

 

 

Step 2: Get the very latest  Malwarebytes  Anti-Malware installer program  by following the link below.

http://downloads.malwarebytes.org/file/mbam

 

Save the file and double-click it to begin the installation, selecting options you desire when presented.

 

Let me know if you have any questions. Thank you.

 

How to Install - https://support.malwarebytes.org/customer/portal/articles/1835314?b_id=6438

 

 

Post updated [02/12/2021 - AdvancedSetup]

The following MBST tool should be used to perform a clean removal and reinstall

https://support.malwarebytes.com/hc/en-us/articles/360039023473-Uninstall-and-reinstall-using-the-Malwarebytes-Support-Tool

 

Edited February 13, 2021 by AdvancedSetup
updated information

[kangaroo319]

Used clean-up tool Rebooted.

 

Clean Install  Rebooted

 

Tried updating with exceptions,  still not updating

Tried with no exceptions still not updating

 

Once again thanks for your help

two.txt

[kangaroo319]

Bitdefender is not responding.

 

Will uninstall Bitdefender and go back to previous Anti-Virus.

 

Once again thanks for your assistance.

[kangaroo319]

Have reinstalled Kaspersky internet security, and now no problems with malwarebytes .

 

I have no exceptions, all seems to be working okay.

 

Cheers

[Maurice Naggar]

OK,  Thanks for the news.   I wonder whether there was  a leftover trace of one or another antivirus-firewall was leading to some interference.

Switching from one A-V - firewall to another can often lead to some pain, unless one takes extra steps to insure all traces of the old suite are removed.

Glad to hear yours is ok now.

[kangaroo319]

OK,  Thanks for the news.   I wonder whether there was  a leftover trace of one or another antivirus-firewall was leading to some interference.

Switching from one A-V - firewall to another can often lead to some pain, unless one takes extra steps to insure all traces of the old suite are removed.

Glad to hear yours is ok now.

Could be

 

Cheers